Question about Philips GOGEAR SA6045 MP3 Player

5 Answers

I turn on my Go Gear and it freezes

When I turn on my GoGear 4G, it get to the screen that displays GOGEAR and it won't go any farther. I reset it and sam thing happens. I have done this at least 5 times and still, can not go any farther. Now what do I do?

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  • Bugmenot Feb 23, 2008

    I have the same exact problem, called up the 800 number and they did not give me any help just wanted to replace it. I think it is because the firmware is corrupt on the device so it cannot start.

  • Kid11 Feb 25, 2008

    when i turn mines on its says updating player then it turns right off n does the same thing over n over again then i reseted it like 10 times n still is getting no where with it and i only had it for a day whats the promblem

  • Anonymous Jun 05, 2008

    My go gear freezes at the go gear screen and i have tried many things to fix it reformat and restart

  • elilmomma29 Aug 01, 2008

    My mp3 player will turn on but freeze while it's uploading player. I have tried several times to reset it but nothing. and I also tried the firmware upgrade and nothing.. please help me I need my music

  • pedrocha_123 Aug 06, 2008

    When I turn on my GoGear 4G, it get to the screen that displays GOGEAR and it won't go any farther

  • Anonymous Oct 31, 2008

    freezes upon startup

  • Anonymous Mar 16, 2009

    i turn on my gogear and it freeze at the gogear sign what do i do

  • Anonymous Apr 12, 2009

    GoGear freezes on startup. Stays on main screen that shows the "goGear" :(

  • Pinkke Dre Apr 14, 2009

    when i turn on my mp3 player, it just goes to the uploading part then it freezes up. I've tried to reset it and the same thing happens. It just started just a week ago. I thought i could fix it with out coming to the web but no progress. its anoying and it agravates me

  • Anonymous Apr 14, 2009

    i turnd it on an i waz listening 2 it 4 a while and it frozed

  • Anonymous Apr 15, 2009

    my player freeze on the gogear screen and just stays there no matter how long you leave it for.

  • brenda lee v Apr 22, 2009

    My gogear starts and freezes on the gogear screen

  • Anonymous Apr 24, 2009

    it freezes and dont let me hear my songs

  • aye_chick09 Apr 26, 2009

    i have the 8GB smaller version and also the 8GB big version that plays videos. They both just froze, turned off and i can't even turn them back on. I tried to plug them in with the USB but nothing seems to work I NEED HELP!!!

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5 Answers

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  • Master
  • 758 Answers

Get a firmware upgrade...whenver you reset the device it reset the firmware install..so get the firmware upgrade and that should solve the problem you are having..hope this solve the problem

Posted on Jan 27, 2008

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This is what you do ...my go gear does that once in a while too but in order for it to start working agin you would have to be quit patent..Its very simple just leave your gogear in a safe spot for about a day and just wait till it dies..then as soon as you find out its dead dont press any buttons and just connect your USB cord then turn it on...and if that doestnt help you have a problem!!!

Posted on Apr 19, 2009

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I had a similar problem when you turn mine on, after 5 minuets it actually starts up. If this is you problem then...

go to settings

Second to last is factory settings

restore them


This worked for me hope it helped.

Posted on Mar 23, 2008

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My go gear won't show go gear screen and it won't shut off at all.

Posted on Jun 30, 2011

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How do i fix my gogear its stuck on the gogear sign and when i plug the usb into my computer nothing happens??

Posted on Apr 19, 2010

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Posted on Jan 02, 2017

ThaMp3Doctor
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SOURCE: I turn on my Go Gear and it freezes

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Dec 09, 2008

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Related Questions:

1 Answer

It will not turn on or charge


Hi, the Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On

2. Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Hope it helps...

Have a nice day.

Feb 22, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Go gear vibe has been frozen for about 25 min. wont shut off or anything


Hi, i stuck a pin in the reset hole, (to the right of the lock switch) and it shut it off, than all you have to do is turn it back on..

The Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On
Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Memory Full
The GoGear allows you to make voice or FM radio recordings and saves the recordings to the internal memory. The internal memory is limited and the GoGear may show the message "Memory Full" when trying to save recordings. When you receive this message, plug the device into the computer and delete any extraneous files or files you no longer want to keep on your device. This will free up memory so you can save more recordings or place additional music files on the GoGear.


Hope it helped..


Have a nice day.

Feb 22, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

I have a phillips go gear MP3 player and when i turn it on it freezes only the words www.phillips/welcome.com screens shows. how to i fix this?


Hello

Your GoGear is freezing because there is an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

Sep 02, 2010 | Philips SA3025/37 Flash MP3 Player

1 Answer

My gogear if frozen. Will not power off.


Hello :

Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

PLEASE DON'T FORGET TO RATE !

Apr 18, 2010 | Philips GoGear Flash MP3 Player

2 Answers

Philips gogear 8g is frozen.


My mp3 player (philips) power come on then freezes up @ go gear.

Jul 17, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

I turn on my Go Gear and it freezes


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Oct 31, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Frozen screen


reset the gogear pres the power and volume + at same time

Apr 19, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Cant turn my gogear on it Freeze´s


WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
-Tha Mp3 Doctor

Mar 26, 2008 | Philips GoGear HDD060 MP3 Player

2 Answers

Phillips Go Gear HDD6330/17


try the reset by holding down the on/off switch nd then hold the volume + button. it might help

May 19, 2007 | Philips GoGear HDD6330 MP3 Player

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