Question about Ricoh Caplio R3 Digital Camera

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Can't download pictures from camera to computer

Hi There! I have generally not had problems doing this. When I connect the usb cable to my computer, a noise sounds indicating something new has been found. Then after a minuter or so I would get a window pane with 3 choices: download using Windows, one other, or caplio program. I always chose Caplio program and had no troubles. Lately, the window pane has been coming up, but it doesn't have my choices in it! They are blank. I have disconnected a number of times and eventually the choices come up. Now, however, my window pane is not turning up at all. I tried going directly to "caplio" drive on "my computer" but it will say "the device is in use or not connected" and it can't download pics....please help!!

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Re: Can't download pictures from camera to computer

Likely the easiest thing to try is to uninstall the caplio program.
go to start/setting/controlpanel/add remove programs
uninstall caplio program and then reboot.

plug in the camera and try navigating to it through my computer
if it works then reinstall the caplio program.

Posted on Jan 27, 2008

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