Question about Microwave Ovens
I ordered a new magnetron from GE, part no. WB27X10370, for a GE JVM1850 microwave oven. They sent a replacement, part no. WB27X10017, as they do not make the original magnetron any longer. The old magnetron had 2 electric plug recepticles. The new one has one. Could you please tell me what is to be done with the 2 wires that went to the top plug that does not exsist on the new magnetron?
I also have a HotPoint (GE) Spacesaver Microwave Oven (MWO)that we got at Home Depot about 3 yrs ago. The magnetron quit yesterday and I found out online that this is a common occurance with GE MWO's. I found this string and thought I would attempt to have GE send me a magnetron to replace the defective original part.
I called Customer Relations (1 800-386-1215) and spoke with Nikita. I informed her nicely that I was aware that this is a common problem with GE MWO's and that I am a Union Electrician who would like to perform this repair myself. I simply needed the replacement part. She was very understanding and asked for the model and serial number and after a few minutes she supplied me with an order confirm #.
The part should arrive in a few days via FedEx and we will be back into space age cooking and also our appliances will still match. Thanks to all who posted to this string and clued me in (You have saved me a C note!).
David in Omaha
Posted on Jan 14, 2009
I also wanted to send my appreciation to everyone in this thread and David in Omaha for the specifics he wrote. I was able to secure a replacement magnetron free-of-charge from GE this morning. I called the Customer Relations number; at first Mrs. Neighbor in CR asked if I wanted to purchase a replacement part, I also nicely explained I was aware this was a common problem and was requesting a free replacement, they verified my warranty status, transferred me to the warranty department where Angela also verified my warranty then took my address, provided me a order # and said it should arrive in 5 - 7 days.
Posted on Mar 02, 2009
At first I was concerned but then I realized what it was.
Congrats on their sending you the mag!
How did you convince them to do that? Did they make you sign a waiver?
We're happy to help and we appreciate your thoughtful rating of our answer.
Posted on Jan 28, 2008
I just talked to customer service and the part is under a 10 year warranty, but the catch is that a GE Authorized tech must come out and identify the problem, and if it is the magnetron, they can order the part for at no charge, but I would be responsible for the service call and installation. She said this is the rule on getting a part under warranty. The part is available on line through GE for $155 plus shipping, so I now have to call around and find out how much a tech will cost.
Posted on Apr 08, 2010
Tips for a great answer:
Nov 13, 2011 | GE JVM1850 1000 Watts Microwave Oven
Mar 08, 2011 | GE JVM1850 1000 Watts Microwave Oven
Feb 20, 2011 | GE JVM1850 1000 Watts Microwave Oven
Jan 18, 2011 | GE JVM1850 1000 Watts Microwave Oven
Jan 04, 2011 | GE JVM1850 1000 Watts Microwave Oven
Dec 28, 2010 | GE JVM1850 1000 Watts Microwave Oven
Nov 11, 2010 | GE JVM1850 1000 Watts Microwave Oven
Oct 06, 2009 | GE JVM1850 1000 Watts Microwave Oven
Oct 26, 2008 | GE JVM1850 1000 Watts Microwave Oven
May 03, 2007 | GE JVM1850 1000 Watts Microwave Oven
7,042 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: