Question about SanDisk Sansa View 8GB MP3 Player - Black

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Unable to recognize

I have windows media player 10. at first, the computer recognized it. then i downloaded wmp 11 and it still didn't work. so i rolled back to wmp10 and now its not synchrozing

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Re: unable to recognize

What i would recommend you to do is to uninstall the device and reinstall it back...tou uninstall it...assuming that you are running windows on start, right click on my computer and go to should have your system properties open then click under hardware then device manager...look for the sansa usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer and check to usb has to be under MTP mode or auto....after you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..let me know the outcome...

Posted on Jan 27, 2008

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When it the zen is turned on it says firmware

Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Jan 05, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Computer wont recognize it,need media player 10 or 11 download

Windows Media Player 10 Can Be Downloaded Here

And 11 Can Be Downloaded Here

Im Not Sure Where To Get The Manual But I Own This So Any Questions You Have Shoot.

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Samsung yp s3 doesnt work on xp

I have Windows XP and Media Player 10.

I had same problem with Samsung media studio not recognizing MP3 player. Here is how I fixed it. With the MP3 plugged in, I had to go into System/ Hardware/Device Manager and find the S3 driver under "Windows portable Media" and uninstall it. Then unplug and replug the S3 into the usb so that driver gets reinstalled.

Then I decided windows media player and samsung media studio are unnecessary for transferring music files to MP3 player.

Instead I go into Portable Media Devices from the control panel and just treat the MP3 player like a usb device. I copy folders of music and songs into the Music folder on the MP3. For me this is way easier than the Samsung music studio or Windows Media player.

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1 Answer

Go Gear is not recognized by computer

You must roll back to WMP 10 - this device is completely incompatible with WMP11 - instructions are on both the Philips and Microsoft websites

After rolling back to 10:
disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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1 Answer

Not recognized by PC

First off.. Make sure your software and drivers are up to date...

Second, try re-installing Windows Media Player or if you have WMP 10 installed, try upgrading to WMP 11.

Also, if you plug in something else to your USB port, does the PC recognize it? Or, if you try your GoGear on another computer, does it work ok?

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im not sure but i think you have to create the playlist first then transfer to mp3

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Philips HDD6330/17 suddenly not recognized by Vista

Check which version of Windows Media Player you have loaded.
Open Windows Media Player. Click "Help" and "about". This should show which version you have.
Windows Automatic Updates may hve updated to version 11.

The Philips HDD6330 is only compatible with version 10 under Windows XP.

If you have version 11, then uninstall and it should roll back to version 10.

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5 Answers


there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

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