Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Alarm/printing The alarm keeps beeping and the message says put in cartridge. I have taken both cartridges out, replaced them and reset the printer. Cannot print, alarm keeps going off. Help

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Re: alarm/printing

Are the cartridges re-manufactored or original canon cartridge?
Most cartridges have chips or fuses that burn out when the cartridge has been used. Then when you get it re-filled the cartridge is already rendered useless.

If the cartridges are orignal canon then you may have another issue perhaps with the printer head, in a last resort you should try to clean this will alochol and a cotton bud "lightly"

Posted on Jan 27, 2008

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Canon mp390 manual

We suggest you first attempt the basic/universal Canon ink level reset procedures before attempting any of the more advanced procedures provided on our Inkjet411 site*

A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page:

To verify the Canon printer is functional, install a brand new cartridge in it - this will 100% confirm whether your refilled, compatible or remanufactured ink cartridge is faulty or not.

For information on North American Canon ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411:

Aug 12, 2013 | Printers & Copiers

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Incompatible print cartridge - tri color

Here's two possible can replace the cartridge as some times they can be prone to electric/electronic problem which renders them useless. You may be able to return the defect cartridge.

Option two is to reset the printer by following these steps:
1)Make sure your cartridges are installed.
2)Unplug the power to the printer and wait about 20 seconds
3)Press and hold the # and 3 keys (while unplugged)
4)Plug the power back in (you should see a reset message on the machine)
5)Release the # and 3 keys and follow the prompts

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Get rid of the HP 45, it is not compatable, even though it looks the same. Go buy the HP15 and the problem will be solved.

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Your printer uses ALL cartridges for printing anything. Replace all of them with GENUINE HP cartridges.

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replace print head. print head is bad.

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Lexmark x1180 printer all in one

Clean the contacts on the cartidge and printer ( open the replace ink door wait for the printhead to come to center and turn off power) if that does not work then replace cartridge, it might be a recycled one that they did not chane the chip. 

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