When we release the handle and let it fall all the way back, the vacuum brush rotates as normal. When we lift the handle to the normal vacuuming position, the brush stops rotating or rotates a little bit and then stops. There isn't as much rotational force when the handle is moved to the normal vacuuming position.
The clutch roller seems to move freely and is in the correct position when the handle is released.
We have replaced both belts already and that did not solve the problem.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: Brush won't spin when position of handle changes
The belt for this machine is very specific and only one size fits. It is not uncommon for vac shops to sell the wrong belt because the proper belt is not available from normal supply houses, so they will substitute something they think will work.
Also, assuming you do have the right belt, check the tension arm that drops down on the v-belt when the handle is brought back. This arm has a wheel/bearing with a plastic "tire" or trim that rolls on the belt to tighten it. Sometimes, this tire cracks and falls off and then the remaining bearing won't have the necessary tension to tighten up the belt.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi! If you've replaced the turbine & gear assembly and the brushes are still not spinning, a replacement brush-block assembly may be needed. The brushes counter rotate and need each other to spin. If a single brush is falling out, the brush assembly is broken. If the whole brush assembly keeps falling out, the drive pin shaft may be damaged. To order a replacement brush-block follow the link below.
Note: The brush will not rotate when the machine is locked in the upright position, because an internal micro-switch turns the brush motor off.
- Check the belt through the clear brush cover. If this appears damaged or broken, please take your machine to a local BISSELL Authorized Service Center to have this replaced. If the belt is intact, please continue checking the following:
- Ensure both power switches are turned on when you check for brush rotation. - Unplug the power cord and remove the handle completely. Slide handle back into the lower section of handle, ensuring the screw is in tight. If the handle is not aligned properly, this will affect the power of the brush motor. - Look for debris wrapped around the brush (i.e. string, hair, fibers, etc.). When the machine is unplugged, cut away any visible hair, fibers or debris from the brush roller. This brush is NOT removable from the machine. - If something has become lodged in the foot and the brush shuts off, turn off the vacuum and unplug this from the outlet. You can now remove the obstruction. The brush will automatically reset when the vacuum is plugged in and turned back on.
If you continue to experience difficulty with this, please take your machine to the following Service Center in your area. The warranty on this machine is five years.
With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.
If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.
Lift the headlight and rotate the thumb dial to release the carpet head. It will spin to the side. Rotate the square handle at the front of the vac fully to the left. Remove the carpet head and open it from the bottom side. Observe which side had a little block below the LED belt indicator when you rotate the brush. The brush must go back in this way. The blocks at the end of the brush are color coded for height adjustment. Remove the brush, slide a genuine belt onto the center and close the bottom cover of the housing. make sure the brush spins freely, now look into the belt opening, round hole at the side. Using the square dial at the front of the head, rotate the hook into the belt to twist the belt and open it for installation onto the motor shaft. Reinstall the head onto the vac, using the thumb dial to lock into place and rotate the square handle again . This will release the belt tension onto the motor shaft. Raise the vac up two knotches with the pedal before lower onto the carpet.
there is a reset button on the side of the lower base of the machine, plug in the unit turn on the switch to the brush and vacuum are both engaged hit the reset button, remember the roller will not engage when the handle is in the upright position, release the handle and your ready to go.let me know if that helped you . thanks renevacdoc
Are you saying that the motor runs but there is no brush rotation ? If yes then firstly switch machine on then when you pull handle back as if to vacuum the carpet the clutch drive dial must turn to (drive, start, on,) position if it is stuck on (park, off. Stop, p,) position rotate it to drive etc as you pull handle back providing the clutch & both drive belts are ok the brush will spin. The clutch drive dial knob is situated looking from the front of machine lower left hand side approx 50mm or 2” in diameter. Please do this test & let me know results Regards Chris..