Question about Acer Extensa 4620 Notebook

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Acer extensa 5420 webcam

My manual gives no info on how to use the webcam! How can I record video clips of myself to email? And how do I videochat with someone else using their webcam over the internet?

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  • wadecounty47 Feb 04, 2008

    I have this brand new laptop and its good for the price i paid for it. But the webcam SUCKS!!

    Its just not normal. There has to be some kind of software out theres (3rd Party, acer) that can upgrade the webcamera, ehh??

  • HUTCHNSUCH Mar 10, 2008

    There are no instructions in the ACER manual on how to use the built-in webcam. I would like to be able to use it to talk to see my daughter who has an identical ACER lap top, but I am not very computer literate. Can anyone list the steps in order that knows this thing work? It would be greatly appreciated.


  • asokahawaii Mar 17, 2008

    My manual gives no info on how to use the webcam! How can I record video clips of myself to email? And how do I videochat with someone else using their webcam over the internet?

  • banffwego Mar 21, 2008

    I can't figure out how to turn the webcam ON !! This is an acer extensa 5420 and NO instructions in the book!

  • jhansen May 01, 2008

    I have the same problem. No instructions on how to use the webcam for email or chatting.

  • Luke D Jun 12, 2008

    Okay im very lost...ive been reading on here all the different solutions for making my Acer Extensa 5420 laptops Acer Crystal Eye Webcam take videos. Can anyone walk me through what I need to do to record a video with the webcam?? Thanks Luke...Ive found the LiveCam shortcut but that didnt do anything. Any help would be appreciated

  • gkester Jul 22, 2008

    I've got the Acer Extensa 4420-5963, but it doesn't have an integrated webcam. I'd like to buy one to use with it, but have no idea what's compatible, and am concerned that there seem to be webcam problems even with the built-in webcam in the 5420. Anybody have recommendations?

  • dehagurl Jan 22, 2009

    i want to create a video blog but my frickin web cam sucks!!! i have the same computer. i tried everything!!!! help please!!!!



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The webcam application is in the Windows Program Files (X86) folder. You can perform a search for part of the folder that contains the application using the Search window while in Windows Explorer under your C drive. Enter "Acer Crystal Eye" (without the quotes) and it should bring you to the folder with all the application files.

Now once in the Acer Crystal Eye Webcam folder, look for the file that has an icon that is a Circle with a bright blue center. (It's intended to look somewhat like and eyeball with a blue iris. Use your imagination.) This is the Executable file that will activate the web cam, assuming you have it all installed correctly. To simplify running this app, I use a shortcut placed on the desktop created by right clicking the above-described icon and then from the drop-down menu select "create shortcut". You will probably get a msg saying you can't create the shortcut within this folder (which is fine). Take the indicated option to crate the shortcut on your desktop. Once you have that shortcut on the desktop you simply double click it and after a few moments the Crystal Eye Webcam will present a screen that shows whatever the camera is looking at. There are icons (self explanatory) at the bottom of that screen that you would use to take a picture or a movie.

You did not mention what your operating system is or whether or not you have updated to Win7. The Acer Extensa 5420 came out prior to the release of 64 bit Win 7. This laptop can run win7 in either 32 bit or 64 bit mode. But CAUTION, if you update the OS to 64 bit Win7 from anything else it came with you will probably find that the Webcam will no longer function! I have a simple solution for you in this case.

Believe it or not I've been trying to get my webcam up again on my ACER 5420 for over a year after I upgraded to 64bit Win7. I've visited the ACER support site to look for drivers and updated apps and you will NOT find them anywhere on Acer's site for this computer. But, I've just succeeded in using the drivers and software intended for the Acer Mini laptop model A0756-2420. So, if you have this issue, I suggest you "trick" Acer into giving you this software by downloading it from their site by indicating that you have a more recent ACER laptop like the A0756-2420 that has the webcam and is already running Win7 in 64 bit mode. It works just FINE.

Posted on Jul 01, 2012

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I had the same prob!!! all you have to do is download debut video capture software! it works! i had been trying for ever to get it to work and al i did was download this software! try it!

Posted on Jan 24, 2009

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From stinking Windows Hel and Support for Windows Movie Maker: "Why am I unable to import video from my web camera or analog video source?

Import Video does not support importing video from a web camera or analog video source such as a VCR. To use video from your web camera, you can use the software that comes with the camera to record the video to your computer."

Posted on Aug 11, 2008

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You can also download windows moive make 2.6 for well!!

Posted on Aug 10, 2008

I have the same laptop and downloaded a great free program called Yawcam. Go to

Hope this helps.

Posted on Feb 16, 2008

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Hi, first u need some video edting software like NERO , or win movie maker,or any stuff like that.. there u have an option to capture video directly from the web cam, secondly to chat, whichever chat applet u r using yahoo/msn, they have inbuilt video/audio conf. wizard, first u will have to setup the cam in the applet and then u can start...let me know..

Posted on Jan 28, 2008

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Posted on Jan 02, 2017

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If webcam can video record. acer crystal clear.

Web cams are very poor cousins of actual video cameras. You can record but it will not be of much use when viewed on a large screen. Moreover, the resolution and fps would be very low giving you a blurred and jerky movements. Not worh the effort.

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Webcam disabled

hello sir/maam, you can try, to enable it by:
  1. click start
  2. right click my computer
  3. click properties
  4. click hardware
  5. find your webcam from the hardware list, double click it and enable.
let me know your progress, hope this helps.

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My acer extensa 5420 had to be restored recently, now my crystal

download the driver from

and go to device manager and try updating the driver manually pointing at the above downloaded driver..

restart the computer and try ur webcam.

Jul 10, 2009 | Acer Extensa 5420-5687 Notebook

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pls sir webcam is just for chatting and for taking pictures thats all it can do for know,

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i have a acer 5420 and my crstal eye webcam does not work,my laptop keeps say camera not found what should i do?

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Acer Extensa 5420-5687 Crystal Eye webcam

I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!

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