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Scanner says unlock .we dont know how to unlock scanner

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  • dsmitto Jan 26, 2008

    printer is a compaq a3000

  • dsmitto Jan 26, 2008

    scanner says scanner motor is stalled

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Need the name of printer/scanner & model number in order to coninue.

Posted on Jan 26, 2008

  • Mike Peluso
    Mike Peluso Jan 27, 2008

    If this is a new all-in-one make sure all tape is removed.

    Go to page 27 in your manual for printer/scanner troubles.

    There may have been an error during install of your software. Please un-install the a3000 as shown on pg. 28

    The Scan To menu is created by your computer. If the A3000 has not been attached to a PC with the settings utility installed, the Scan To menu will be blank when you press the scan button. Otherwise, Make sure the USB cable is connected and the A3000 software has been installed. Run the A3000 settings utility. If it is already running, right-click on the icon in the system tray and shut it down before running it again.

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