Question about Toshiba SD-3990 DVD Player

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Toshiba SD-3890 several related problems, I think!

Sometimes it won't start, just says Loading. Sometimes it says Incorrect disc. IF it does start then it will freeze, I do not wnat the image burnt in my TV. I can't afford two problems!!

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Check this page, there is a problem with one of the components that causes it to fail. Call the number to get a replacement.

Posted on Mar 15, 2008


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Posted on Jan 02, 2017


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Dvd player won't play disc

The DVD read head may need to be cleaned. Sometimes perfectly OK drives also fail to read certain discs. If the problem is persistent, i.e. the notebook won't read any discs, then clean the head (with a head cleaner) and try again. If it starts working, fine.. If not, then you may have to replace the DVD drive. If the problem is only related to playing one particular DVD, then its the DVD that is faulty.
Hope this helps.

May 25, 2011 | Toshiba Satellite P505D-S8935 Notebook

1 Answer

I own a Toshiba SD-3980SU2 DVD Video Player. I keep getting an Incorrect Disc comment, and bad comment. I an using DVD-RW discs. I have tried disconnecting and reconnecting the player.

You are probably using incorrect disc formats in this DVD player; try DVD+RW if you must use re-writables, or DVD-R (finalised in a recorder or burned on a PC). I doubt this model supports DVD-RW, so the problem wouldn't be with the player; it would be the formats of the discs you use.

Don't use DVD-RW discs in this player if it does not support that format.

Apr 22, 2011 | Toshiba SD-3980 DVD Player

1 Answer

After I insert the disc, the digital readout say bAd and the screen states Incorrect Disc.

There is an recall from Toshiba for "bad" problem in Toshiba SD-3980 dvd player.

"Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit. If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit."

Click Toshiba Support link for original message, please contact Toshiba and above number for replacement unit.
Hope these info will help you.

Feb 12, 2011 | Toshiba SD-3980 DVD Player

1 Answer

My Toshiba portable dvd player says no Valid Disc

If the units under warranty you may want to contact Toshiba as it sounds your unit is in need of a replacement laser assembly.
If the unit isnt under warranty, Toshiba should be able to supply the parts you need and as long as you mark every thing that you remove, as to know where it goes when re-assembling the unit. The lasers arent difficult to replace. Good luck.

Jun 07, 2010 | Televison & Video

1 Answer

Sd-v392 claims incorrect disc on most dvd`s

I removed the cover,the dvd unit and cleaned the laser lens with alcohal. The two back screws were loose on the dvd unit. It`s working like new again.

Sep 18, 2009 | Toshiba SD-V392 DVD Player/VCR

3 Answers

Dvd video player

Your DVD player is having a problem reading the disc. This is what is accounting for the pausing and the slow loading times...especially if it plays other movies without hitches. Even if the DVD is cleaned, some scratching on the disc will prevent it from being viewed properly. Blockbuster shoudl give you another disc to try of the same movie if you ask. Also, you can try getting a cleaner for your DVD player to remove dust and help it read discs better.

Dec 26, 2007 | Toshiba SD-3980 DVD Player

2 Answers

Toshiba SD 4800 dvd player

I've had the same symptoms on the last two Sony DVD's that I've rented. I managed to get around this by hitting one of the menu buttons after the loading message stopped.

Aug 07, 2007 | Toshiba SD-4800 DVD Player

1 Answer

Device display now says "bad" and TV display says "Incorrect disc"

Sounds like the player has a dvd mech/picup problem, will probably require a repair that is more expensive than a new player, they are as low as $30 and personally I dont even try to repair my own, I just go buy a new one. There may have been some dirt on the disc that is blocking the laser if you want to try a cleaning disc I doubt it would hurt it anymore.

Jul 07, 2007 | Toshiba SD-K741 DVD Player

9 Answers


Hi Koji, My Toshiba DVD player does the same. It stops playing the disc, and the icon for incorrect disc displays. Often I cannot even start a movie. I keep getting BAD on the readout display also. I try hitting the player, or the stand in which the player is sitting, and sometimes it goes away and the movie plays. I will never buy Toshiba again.

Dec 25, 2006 | Toshiba SD-3980 DVD Player

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