My zen v mp3 is frozen, everytime I let the battery drain so that i am able to recharge it, it either doesn't work or i have to get a body pin and press the reset button. When i do this my zen only shows the zen v plus screen and it has been like this for days. Please help me, I am dying without my music. Contact me at [email protected] Thank you.

If you haven't fixed it yet try powering it on and leave it on until the battery is drained out, then fully charge and see if it works.

There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site http://support.creative.com/kb/ShowArticle.aspx?sid=8451.for anything related to your zen.RICHARDM69

Sounds like a battery problem - either the battery is totally dead or just needs recharging - note that when the battery totally loses its charge, I believe it is sometimes not possible to recharge it using the usb port and software method (NOTE you MUST have the software installed and running for it to charge this way).. you may have to charge it using the connector to the power adapter.

You'll need to trouble-shoot your Zen. For detailed instructions on how to troubleshoot your Zen, click here. You may also need to replace your Zen's motherboard.

Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

If it has frozen Chances are it'll do it again so i suggest you take out your warranty and exchange it

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

On the bottom left side there is a pin hole. Get a paper clip straighten the end and stick it in the hole. This is the reset button.