Question about Epson Stylus RX500 All-In-One InkJet Printer

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Scanner not recognized by computer


My Epson RX500 all-in-one isn't working in scanner mode. The machine is on, scan to PC is showing in the dialogue window, it's connected directly to my PC via USB cable, but my computer says it's NOT connected.


Nancy Clark

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Re: Scanner not recognized by computer

Try to check control panel>device manager>check if there is an imaging device on the list. If none, it means that the computer is not detecting your printer. Try to plug it in to other port or try to use another usb cable. If still won't work, you need to uninstall and reinstall the drivers for the scanner

Posted on Feb 07, 2008

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My scanner doesn't communicate with my computer but my printer does

Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

2. Click on FILE then select FROM SCANNER OR CAMERA.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Printers & Copiers

1 Answer

Epson Stylus Photo RX500.

hi there.. seems, a hard job huh? transfering it from 1 folder to other.

try this , open epson scan program, goto home mode. click preview, click scan, it will open file save settings window where you can select where to save your picture, under location , look for the folder where you want to save it, if its not on the list, select other then look for the folder or for your appleworks, once you found it, click ok, it will scan and save directly to the appleworks.

i hope this one works for your.

pls come back and give me a vote. I would really appreciate that,thanks in advance. good luck.

Feb 06, 2010 | Epson Stylus RX500 All-In-One InkJet...

1 Answer

I have an epson stylus photo rx500, but have lost the installation disc and have no smart panel function so cannot scan or copy and espon are useless and say it was a bundle and newsoft supplied the...

You do not actually need Smart panel to use the scanner. Epson scan will allow you to scan and save to the PC etc. To install the printer and scanner download and install Epson Scan and Driver from the following page.

Jan 17, 2010 | Epson Stylus Photo RX500 Printer

1 Answer

Hi, my stylus photo rx520 scanner is not working correctly. printout looks like a tartan pattern. the scan operates but with this odd result. I have deleted the printer driver and reloaded it twice now but...

try to download epson scan from the website and then look for the updated version of epson scan. read the details and add ons that will greatly help you with your desired scanning operation

Sep 11, 2009 | Epson Stylus RX500 All-In-One InkJet...

1 Answer

Scanner error

Press the On button to turn off the Stylus Photo RX500. Unlock the transportation lock. Make sure that all packaging materials have been removed. Turn on your Stylus Photo RX500 again. If the error message still appears, call Epson so they can replace your printer.

sherlyn C.

May 23, 2009 | Epson Stylus Photo RX500 Printer

1 Answer

I want to scan a document to my computer

have you installed all the scanning software that came with the scanner, Install them and go through these steps to scan a document using Twain;

Overview of the Basic Procedure
This section outlines the basic scanning procedure using a TWAIN-compliant application. For detailed procedure, see the Scanning an Image.
Make sure the CX6600's power cord is plugged in.
Place your materials on the document table.
Start a TWAIN-compliant application.
In the application, open EPSON Scan.
Full Auto Mode:
EPSON Scan automatically previews the images and recognizes the document source and type. images are automatically optimized and scanned.
Home Mode or Professional Mode:
Make settings to optimize images and click Scan.
The scanned images are sent to the application.
Save the scanned images in the application.

Scanning / How to Scan
Scanning an Image
Turning on the CX6600
Placing your materials on the document table
Starting the software and scanning an image
EPSON Scan provides three modes for you to make any scanning settings; Full Auto Mode, Home Mode, and Professional Mode. This section describes how to scan an image in the Full Auto Mode. The Full Auto Mode lets you scan images using automatically-adjusted settings. For more details, see Choosing a Scanning Mode.

You cannot scan an image with a size that exceeds the available memory or disk space. If you try to scan the image, an alert appears on the screen.
Note for Macintosh users:

Most illustrations shown in this section are for Windows, so they may vary in appearance from what actually appears on your screen. The instructions are the same, except as noted.

Before starting the following steps, make sure that all the necessary software including EPSON Scan has been installed. For details about how to install the software, see the Start Here sheet.
Turning on the CX6600
Before turning on the CX6600, make sure it is connected to your computer.
Press the On button to turn on the CX6600. All mode lights flash, then the mode button for the mode you used last lights, meaning it has completed its initialization.

Placing your materials on the document table
You can scan reflective documents (like photos or paper). See Placing Photos and Documents on the Document Table.

Starting the software and scanning an image
You can start EPSON Scan in the following ways.
* Start EPSON Scan directly as a stand alone application
* Start EPSON Scan from a TWAIN-compliant application
This section provides information on how to start EPSON Scan from ArcSoft PhotoImpression. For details on starting EPSON Scan as a stand-alone application, see Starting EPSON Scan.
Note; if you are using Windows 98:

ArcSoft PhotoImpression 5 supports Windows 98 Second Edition or later. For version earlier than Windows 98 Second Edition, use EPSON Scan or other TWAIN compliant applications. See Starting EPSON Scan for details.
Start ArcSoft PhotoImpression.
For Windows users:
Click Start, point to All Programs (for Windows XP users) or Programs (for Windows 98, Me, or 2000 users), and select ArcSoft PhotoImpression 5. Click PhotoImpression 5.
For Macintosh users:
Double-click the Applications folder on your Macintosh HD, then double-click the PhotoImpression folder. Finally, double-click the PhotoImpression 5 icon.
Click the Camera/Scanner button.
Select a file format, location, and file name, then click Epson Stylus CX6600. EPSON Scan starts. See File formats for information on file formats.
Note for Windows XP users:

Do not choose WIA-Epson Stylus CX6600 from the menu to select the CX6600. If you select it, you cannot use the Epson scanner function fully.
EPSON Scan automatically previews the image, and recognizes the document source and type.
If you want to select more settings, click Pause, then click Options to open the Options dialog box. For more details on settings, click the Help button in the Option dialog box.
After EPSON Scan has previewed and recognized the document type, the following window appears. You can see the document type in the window.
EPSON Scan automatically locates the target images, modifies their skew, and starts scanning.

Do not open the scanner unit during scanning or copying; otherwise, you may damage the CX6600.

Be aware that clicking Cancel on this screen closes EPSON Scan.
The scanned image is sent to ArcSoft PhotoImpression.

* Depending on the image you want to scan, you may not get the expected scanned image. In this case, scan the image in the Home Mode or Professional Mode.

* When you scan in the Full Auto Mode, black and white documents might be recognized as a color document. In this case, scan the image in the Home Mode or Professional Mode.
If you still experience problem scanning, un-install the entire software and re-install them all over. Install all the packages in the CD. Cheers!

May 19, 2009 | Epson Stylus CX6600 All-In-One InkJet...

1 Answer

Scan when ink cartridge is empty?


Chances are you can scan from the computer but if you are going to copy using it as standalone it will not scan- try running epson scan from computer.

Hope this help. Thanks for using Fixya

Jul 12, 2008 | Epson Stylus RX500 All-In-One InkJet...

4 Answers

How to Scan a Picture onto the Computer

<< In order for you to scan images or txt doc's from the scanner unit or all in one printers., You will an application to do that >>

> For Epson All in one printers you can use the application that came with the cd driver called
( Epson Scan ) or you can download it from the Epson Website.

try this link >>

You need to select the model of your printer ( click on it ) < Drivers and Downloads >
choose your operating system and download the ( Twain Driver and Epson Scan Utility )

> If Epson Scan is already installed to your computer., Launch or open Epson Scan and on the upper
right corner of the window there are mode options you can choose from ( Home Mode., Professional Mode., etc ) you may want to use "Home Mode" its user friendly,

here's the link for the "user's guide" >>

> If you have a windows system you might try using "MS PAINT" its a windows based application.

Click on Start / All Programs / Accessories., and look for "Paint" ( click on it )
on the Paint Window click on File and then click on From Scanner or Camera., just follow the step
by step instructions how to acquire / scan an image/doc's from your scanner. ( in some cases it will ask you which scanner to use if you have multiple imaging devices connected t your computer )

note :> if the "From Scanner or Camera" is graded out ( your scanner is not detected by your computer or it needs a twain driver to be recognized by your computer )

Jun 15, 2008 | Epson CX8400 All-In-One InkJet Printer

1 Answer

Epson printer scanner rx500

here is your solution click on the following link

Dec 08, 2007 | Epson Stylus RX500 All-In-One InkJet...

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