Question about Creative Labs Zen Digital Media Player

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The screen goes blank

And the music stops, but the blue indicator light stays lit. I have to push the reset button in order to turn it back on. The screen then comes on to a rebuilding page. I have to do this several times during the course of 30 minutes to an hour.

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Re: the screen goes blank

Try going to a previous version of firmware
get it here

Posted on Jan 31, 2008

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ZEN will not power up

First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

1 Answer

It doesnt turn on just the blue light on the wheel

1. Push the "Power" switch downward into the "Hold" position.
2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.
3. Push the "Power" switch upward all the way to turn it back on.
1. Grab a steady hold around the device.
2. Push the "Power" upward and hold it there until it powers off.
3. Power the device back on by releasing the power switch and then pushing it upward again.
1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)
2. Take out the batteries from the slot and wait until the screen goes black.
3. Insert the batteries the same way they were mounted and attached the lid again.
4. Push the power switch upward to turn on the device.

Sep 29, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

3 Answers


plug into computer

press reset butten

make use of the warenty that came with it

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Black Screen, Not turning on but charges?

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Mp3 player has a black screen but blue backlight for buttons is on

yes i would take it back whilst it on warranty and not mess with it or you will lose your warranty as it is a internal fault

Feb 06, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Power goes out

easy fix my friend its temporary firmware problem . ok now to fix it plug the sansa in your pc ,just doing so can fix the problem if not ,unplug it from the pc the unit should have stayed on (the blue LED's of the wheel r on but no screen backlight) push the ON button on the side and hold it push for a good 20 secon then releass it that will make the unit do a soft reset and then turn it back on again it may chow the low bat simbol just plug it back in your pc the screen will show the turning arrow the backlight of the screen will work, let it recharge and there you go fix.

Dec 29, 2007 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

It died

The same thing happened to me and i had no idea what to do. I tried e-mailing the creative headquarters but they wouldnt give me any advice. Finally i realized that there is a reset button on the botom of the player that i never noticed before. If you hold in the play/pause button, hit the reset button, and then release then play/pause button it should take you to a screen where it gives you options on what to do with your player. What i did was reboot it and nothing happened. Whatever you do, DO NOT hit format, or else you will lose all of your picture and music files. I got really frustrated with this problem so glad i could help out.

Apr 15, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My mp3 player wont work

ok! easy solution for you^^ 1) Make sure your Zen is powered OFF. if the blue light is on and won't turn off, here's what you do: set the hold button at the top of the player to the ORANGE position, then hold your power button for 3 seconds. the keypad will flash and your player will power down. 2) push in the reset button with a pin or other fine implement. the reset button is located on the bottom of the unit, right next to the connector. your player should power up as normal now. charge it fully! your computer should be able to read it during it's charge as long as you leave it powered on^^ I hope this helps you^^

Mar 25, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

It Freezes Someone Help Me Please

This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.

Oct 28, 2006 | Creative Labs ZEN SLEEK MP3 Player

6 Answers

Screen is blank - blue whee in lit

I just encountered the exact same problem with my mp3 player. It is the 2nd time that this has happened to me. I have taken it back to the store both times and they have given me a new one. They keep telling me that illegally downloaded music will cause it to crash but i only had CDs on there. I guess i dont have a real solution other than taking it back and hoping for one that works.

May 26, 2006 | SanDisk Sansa e250 MP3 Player

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