If you reset it and it goes back to just the zen screen, then I had this problem once too. You need to go to recovery mode (which is still possible).
Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
If the battery is too low, charge the battery fully before continuing
Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole,
press gently and remove.
It will display the following options. Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves. Format (All)Caution! Erases all content!
Save a copy of your player's content before formatting. Reload OS/ FirmwareCaution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot
Reboots the device.Here's the link to the site where I got the info from. (it's another forum). Good luck! http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=151527#M151527
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if you don't have the kind of charger that goes directly into the dock connector, the zen vision needs a 5V charger ( it happens to be compatible with the PSP charger). if you just plug it into a usb cord it will not charger. you may also need the little white adapter piece the goes into the dock connector. i know only one place that sells older creative zen accessories and repairs creative zen visions . if you have all of that: i assume you pressed the little reset button on the bottom, it may just be frozen? if that doesn't work and you are sure you're charging it right, your logic board is dead.
If it is under warranty, get it replaced. The firmware is corrupted and unless the computer recognises it, you can't restore the firmware. If you can get it to come up to the maintenance menu you may be able to reset the player.
You tried these yet? Reset, Format or Clean Up a Zen Vision:M
If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
If the battery is too low, charge the battery fully before continuing 2. Slide the Power switch towards the Power icon and hold the switch in the Power On position. 3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
4. Release the Power switch when the Creative logo appears. The Recovery Mode appears: * Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files) * Format All (Formats the players hard disk - Note: all contents will be lost) * Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.) * Reboot (Reboots the device). 5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
Zen V is dead "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize http://www.anythingbutipod.com/forum/showthread.php?t=10960