I had this happen while I was finishing my Christmas cookies. (note: unplug the mixer!) After reading some other posts, I undid the screws on the back of the mixer and removed the plastic parts to look at the inside. The nut on the bolt that connects the stand to the mixer body was really loose. I used a set of needle nose pliers to tighten the nut to the locking washer. Once I did that the button to release the body worked just fine! I put the reassembled the back parts and plugged it in to make sure it worked. There were 8 screws I had to take out before I could remove the knob assembly and get to that bolt and nut. Hope this helps!
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To raise the head you move the locking lever back & lift the front of the motor unit up. To lower it you also move the locking lever to the back and then lower the head and release or push the locking lever forward to lock the head down while using it.
Remove the bowl, turn it upside down on a towel, look up inside the pedestal. Right in the middle where the hinge pin goes through there is a screw, unscrew it a little, push the hinge pin back to where it belongs and then tighten the screw up tight. Turn mixer up the right way, raise head up, fit bowl & flat paddle. Lower head & turn machine on low, listen for paddle tinging on bowl, if it is touching turn off and raise the head. Look into hinge area from the front, that screw is the head height adjustment. Clockwise to lower paddle in bowl, anti clockwise to raise. You want to lower it until you hear the paddle tinging on the bowl & then raise it enough to clear without tinging. You don't wind the screw in & out huge amounts, 1/4 to 1/2 a turn at a time is plenty.
Im sorry if this doesn't help (if it does please rate :D), but my mother used to have an older one and the way hers came off was by holding the dough hook tightly while pushing it straight up(wich in turn is pushing the dough hook into the machine head itself) while pushing the hook up give it a ( I believe clockwise) turn and let it slide off, don't drop it lol.
Hope this helped you!
Ps there is the lever on the side that once slid, releases the 'head' of the mixer, so you can tilt it back first, this should make it easies even.