Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk_sansa_e250_2_gb_mp3_player Hello Guru Please try to help me with the following issue, related with my sandisk_sansa_e250_2_gb_mp3_player. 1. Some of the files and songs inside the file Music appears with a gibberish writing, unerasable. 2.Some of the tracks appears with a banner Bad Track, trying to play some songs it's jumps to another not requested song. Thanks in advance. Uzi Rozen Ein-Hashofet

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  • Anonymous Jan 26, 2008

    yea , i have the same thing
    its done this before to me , last year with my old one
    you have to wipe it
    im still trying to find out how, because i can't remember

  • uziroz Jan 31, 2008

    This Should fix it!

    Thank you for contacting SanDisk Technical Support.

    We should be able to fix your player. Disconnect the player from the computer
    if it is connected.

    Please copy and paste the following link into your web browser address bar, and
    then click Go or hit your Enter key. When prompted, choose the option to Save
    the file to your Desktop.

    Once you have downloaded the file, please follow these instructions.

    1) Double click on My Computer so that you can see it on your screen.

    2) Turn the player off.

    3) On the top of the player is a Hold switch, move it to the right (toward the
    headphone jack) so you see Orange.

    4) On the left hand side of the player is a Record button, press and hold it
    while connecting the player to the computer. Continue holding the Record button
    until you see a new icon under My Computer called 16MB FORMAT. Once you see
    that icon you may release the Record button.

    5) Double click the file you downloaded earlier and run it. Follow all of the
    on-screen instructions, and when you get to the prompt where it asks you
    whether you would like to Format it, choose Yes. Once it is done, click Finish.

    6) Disconnect the player and look at the screen. Several things will be
    displayed, and when you see Key Lock, System Shutdown, move the Hold switch on
    the top back to the left.

    7) Turn the player on and watch the screen. If you see a Refresh Database Fail
    error, you will need to follow steps 1-7 again until you do not get the error.
    If it does not work the first time, it could take up to 3 times for it to work.



1 Answer

If you have windows media, try to just click on the name of the song and it should let you change it. hope that helps you out.

Posted on Jan 31, 2008


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Hello, the problem that I have with my SanDisk 2 GB MP3 player is that now, whenever I try to put songs on it, I get a message that "the device has stopped responding" or "the device does...

Try and reset the player first, If this does not fix the problem, Click this link to down load the Sandisk updater program to run a firmware update...Updater... Resetting the device: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
Next time you need to delete files heres how. --
There are two ways to delete files on your Sansa player. You can delete them from the player directly or using a PC.
METHOD 1 - Delete files directly on the device 1. In playback mode, press the Submenu button. 2. Select Delete.
METHOD 2 - Delete files using a PC For all other Sansa players: 1. Connect your device to the PC. 2. Select Open device to view files using Windows Explorer on initial connection. 3. Locate the folder where your files are stored. 4. Click to select the files you want deleted and delete the files.
NOTE: If songs still exist after deleting, you may need to switch USB modes from MTP to MSC or vice versa. See this tip HERE
Capacity issue This error occurs when a Sansa player is almost filled to capacity. A Sansa player can NOT be filled to full capacity. (i.e. you can't put 2GB worth of songs into a 2GB player)
The player needs the extra capacity to create and maintain a "database", a database holds all the information such as playlists, recordings, song information, etc. The larger the amount of songs, the larger the database gets.
To resolve this capacity issue, you have to delete contents on your Sansa player using a PC.
STEP 1 - Delete files on your player 1. See first note on how to delete files on your Sansa player using a PC.
FAT corruption This error also occurs when there's a file system corruption in your Sansa player.
To resolve this issue, run error-checking to fix errors in your device using a PC
STEP 1 - Connect the Sansa player to the PC in MSC mode
STEP 2 - Run Error-checking to check and fix errors 1. Double-click on My Computer (Computer for Windows Vista). 2. Right-click on the drive letter associated with your Sansa player and select Properties. 3. Click the Tools tab and select Check Now. 4. Click both check boxes under Check disk options. 5. Click Start
If an error occurs while plugging in the player to the PC and some files are missing in the player, the database might be corrupted. To resolve this, you will need to format your player.
NOTE: Formatting will delete all files in the device. Your data (music, photos etc) is NOT recoverable.

Nov 16, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

I have a MAC and it will recognise the sandisk m240 mp3 player. When you look under the finder tab it is there. But when I try to download songs from i tunes it won't work. Any ideas?


Tranferring songs from iTunes to the m240 needs to be done in mp3 format. iTunes music in aac format should be converted to mp3.

Putting files in the mp3 format:
1. Using iTunes 7:
2. using iTunes 8:

On next site follow the steps how to download mp3 files in iTunes proceeding from step 1:

Manual for m200 series players:

Need more help ? Just post a comment.

Jan 03, 2010 | SanDisk Sansa m240 MP3 Player

1 Answer

Cant load songs

hi sir
please try to re-install and try.
if it not then go to the tools >setting>phone>restore factory setting.. and type ur passward. i think it will work.. don't forget to fix

Sep 02, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa c240 MP3 Player 1GB froze

Attention: resetting the device will delete all the songs..

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

May 23, 2008 | SanDisk Sansa c240 MP3 Player

4 Answers

Cant load songs

the best way for that is to read your manual.

Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
CD-ROM drive
USB 2.0 port required for hi-speed transfer
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.

To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.

Jan 27, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Can't load songs

ive had this same problemo. you cant use the media converter to drag and drop songs. you have to download your songs or rip them onto windows media player. you plug in the sansa and then when its recognized there will be an area on the right hand side where you drag the songs and they appear on sansa.

Jan 27, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Opening Files/Importing Songs

Sandisk provides "how-to" videos for everything Sansa related

Additionally, try transferring songs using winamp

Jan 09, 2008 | SanDisk Sansa c200 MP3 Player

1 Answer

Deleting the same song, with a different name

the reason it doesn't show the track version is because you changed the ID3 tag (which is something inside the music file, not the actual file name).

Try using winamp to delete your songs, it will read all the ID3 tags properly and show you the track version names

Sandisk provides "how-to" videos for everything Sansa related

Jan 05, 2008 | SanDisk Sansa c200 MP3 Player

2 Answers

SanDisk Sansa e270 MP3 Player has only 79 songs and 3 GB used

You may have some corrupt data on the device.

It sometimes creates the wrong file allocation and gives you an incorrect representation of the free space.

Try formatting the device in My Computer to erase all of the information and start over.

My Computer>Device Name(e270)>Right Click and select FORMAT.

Best of Luck.

Please RATE my solution BELOW.

Nov 25, 2007 | SanDisk Sansa e270 MP3 Player

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