Question about Creative Labs Zen Touch MP3 Player

1 Answer

Zen Touch dead

The power light stays on, computer will not detect the Zen. Is it dead?

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  • Dak Robertson Jan 26, 2008

    I have the 20 GB zen touch, it also died. I believe that it was when I updated to Windows Media Player 11 that the problem occured. I followed some advice on Microsofts site but there was apparently nothing their suggestions would fix. All I could find other than that was a reference to a German (I don't speak/read German) page that supposedly has a program that will remove WMP and revert it back to WMP 10 (the older version that would recognize the zen touch format and firmware) I couldn't get it to download. the last thing I able to do to it before my computer quit commnicating with it was to "UPDATE THE FIRMWARE" since then nothing.

  • steve52 Jan 29, 2008

    I put it in the freezer overnite, then let it sit on my desk all the next day. Plugged it in to the battery charger, and it lives! I suspect the hard drive is on it's way out, but until it dies I'm good to go!

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  • Master
  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 28, 2008

  • Cary Farah
    Cary Farah Jan 29, 2008

    please put fixya in for solution.

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2 Answers

Plugged into computer and it will not register that it is plugged in. Dead, dead, dead.


Try rebooting your Zen whilst it is plugged in by using a paper clip in the bottom corner, same side as the power button.
Have you updated any software on your PC Media Player etc?? Zen's have know issues with WMP11

Mar 31, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen wont stay turned on it lights up then goes off.


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Mar 02, 2010 | Creative Labs Zen Digital Media Player

1 Answer

My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen Touch


Plug the Zen into a self powered USB hub that is not connected to a PC and leave overnight. You may also use other devices such as a printer USB port etc.

It recharges very slowly over USB but it will recharge.

Apr 11, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative labs zen touch mp3


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Jan 25, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My Zen is frozen...


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Jan 12, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen V plus


"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

if that doesn't work try this:
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Nov 18, 2007 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative zen touch dead


same here, have not used mine in about two years. I just found it but the charger was missing, so I bought a wall charger because the usb would not detect it on the computer.the wall charger does not work either. I wonder if the internal battery goes dead after a while. I am thinking of calling customer service, because i do not want to spend money on a new iPod. I will post again after I call for help.

any other posts at all will be helpful.

Nov 03, 2007 | Audio Players & Recorders

2 Answers

Not getting turned on


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Aug 21, 2007 | Creative Labs ZEN V Plus MP3 Player

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