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Download the firmware update files and if they're inside a zip file, it's very important that you unzip every file before running the update or it may fail. Before you leave the manufacturer's website, see if they have any specific instructions on how to update the firmware. Also check to see if any instructions were included in the download. Samsung for example included a pdf file on how to run the update.
Please note that it is VERY important that your computer remains on and doesn't freeze up during the update process. Close all other unnecessary programs before starting the update. Disable your antivirus and any other protection software so it doesn't stop the process. Norton and McAfee often like to interrupt the process because they assume something bad is going on. Also don't run an update during a thunderstorm because if your computer loses power in the middle of the process, that would be really bad. If anything interrupts the updating process before it's complete, your hardware will likely become a paperweight aka a brick. It will have a half updated, scrambled operating system and will cease to function completely. Some routers and other advanced hardware have a rollback feature just in case but not many other pieces of hardware do so be careful!
WARNING: Make sure that the update process is not interrupted or it may break the hardware permanently
That player is set up for playlist transfer through Windows Media Player 10 only - you can either: 1) rollback your Windows Media Player to ver. 10; 2) attempt the firmware upgrade by running the Update tab in Philips Device Manager (may not work); 3) reinstall the installation CD - select Repair as your choice - it will add a plug-in that it may have skipped during initial installation. Good luck! -Tha Mp3 Doctor
Uninstall Musicmatch Jukebox completely from your computer.
Uninstall Windows Media Player 11, and rollback to version 10.
Make sure you are NOT running Windows Vista.
The install the version of the Device Manager from Philips' website.
Then try plugging in again.
Mode for Philips' GoGear Open
the Philips Device Manager (Start à
All Programs à Philips Digital
Audio Player àXXX à Philips Device Manager) and
click on the “Repair” tab.Then click on
the “Repair” button to start the repair process.Most of the time, when your player is in that
state, the Device Manager will not recognize that your GoGear is plugged
in.If this is the case: Disconnect the
player from the PC, and make sure the mp3 player is turned off. Hold in the
volume + button on the mp3 player, and reconnect the player to your pc while
holding in the volume + button. Continue holding the volume + for 10-15 seconds
until a "Found New Hardware Wizard" pops up. It should recover your
device if there isn't anything internally wrong with the player. Warning: this
procedure will result in your songs being erased off the player, so they will
have to be reloaded. Philips
GoGear Firmware Upgrade You
need to get the latest firmware upgrade from the Philips website: 1.
Go to www.philips.com/support 2.
Enter your country/language 3.
Enter your model # SA6045 or whatever 4.
Click on the link for your exact model # (the one w/o the "B" in it) 5.
Click on "Software & Drivers" 6.
Download the updated "Device/Firmware Manager" 7.
Once installed, open the Philips Device Manager 8.
Click on the "Update" tab, then the "Update" button (with
your mp3 player connected to the computer, of course) 9.
Your Mp3 players firmware will update automatically If
you do not have the latest version of the Philips Device Manager installed (the
latest is the version from the Philips website), then clicking the
"Update" button will give you a false positive saying "The
firmware on your device is already up to date." -Tha
Ahh - you have Vista! You MUST get the newer version of the software from www.usasupport.philips.com. Enter your model number and go to the "software & drivers" section. Download the updated version of the device/firmware manager. Once the Vista-compatible version of the software is installed, then you can go to the Update tab and the firmware upgrade that you need will be installed - you will not get the "your player's firmware is already up to date message."
There are two ways to format an Mp3 player - one on the computer
itself, and one in Windows Media Player. Both methods will end up
erasing all the songs on the player, but the player will be "good as
new" after that. Sometimes reformatting in this manner will override
the player's native formatting and cause problems - this can be
reversed in most cases by updating the player's firmware. Firmware
upgrades are available from most manufacturers' websites. WARNING: The following procedures will erase all songs on the player.
Check if the file system is NTFS. If yes, format it to FAT or
FAT32. - Connect player to computer, double-click my computer, right
click on icon of mp3 player and select format. This only applies to
Windows-based computers. You can also format the player in Windows Media Player itself: Connect your Mp3 player to the computer and open Windows Media
Player. Click on the Sync tab. Pull down the drop down menu underneath
the Sync tab by moving your cursor over the Sync tab and left clicking
on the little black arrow underneath the Sync tab. Highlight "name of
Mp3 player here 1GB" (wording may vary slightly), and then select
"Format." - this should erase everything. -Tha Mp3 Doctor
Define upgrade? if you want to update the firmware go to Samsung's support site for the latest firmware and update instructions, however the current version showing there is 1.0 and that's probably the version you have, to check this select Setting, scroll down to and select About.
If on the other hand you are asking about upgrading (replacing) the Hard Disk Drive this is possible but easily destructive and probably no cheaper than an simply replacing it with a new MP3 player given the cost of 1.8" HDD's.
As for video playback, no unfortunately not.
This solution is from another post, and it was how I recovered from the same problem.
"I had the same problem and the solution is documented on the Creative labs message boards.
This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!)
The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software.
I found it easier to do this by using a different computer rather than uninstalling software from mine.
After this WMP 11 does work."
Do you still have the CDs that came with that disk ? Well, you had the best mp3 player, hard to find, the YH-925 with a FM. Wow that's great. You need to find a program like Eraser, and format completely your hard disk. On the back of yor player says your model number and year, based on this you can find your previous firmware in case you didn't make a backup. Good Luck !
I have the same problem but sometime is the left channel & sometime the right channel. I tested multiple headphones and it's alway the same problem.
FYI the problem begin after a firmware update. With the original firmware the problem never append. It start with the firmware ver. 01.02.15E.
Today I have downloaded the new firmware version (01.02.18E). I hope it fix this annoying bug.