Question about Dell Latitude C640 Notebook

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Dell laptop when i turn on my laptop it says windows could not start because the following files is missing or corrupt;windows root,system32,ntoskrnl.exe. please reinstall a copy of the above file

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  • NSK2007 Jul 14, 2008

    When starting up computer, I get the same error mssg "Windows could not start because the following file is missing or corrupt"


    Please re-install the above file.

    I have Windows XP Home edition and luckily still have the original recovery cds that came with it. The problem is that with the recovery cd I get a Warning saying all original programs for my Acer computer will be re-installed and all data on harddrive will be lost!

    I do not wish to lose any data especially 6yrs worth of family photos. Please Help!



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You can go to and download a boot disk for your version of windows unless your using xp the disk does it all on xp, you will have to format the hard drive and then trinstall windows, theres usally a problem with the hard drive when you have this type of problem either a bad sector or it starts making a clicking noise.
hope this helps you out.

Posted on Feb 17, 2008

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That's pretty bad. ntoskrnl.exe is the main engine of Windows. It actually is the NT OS Kernel. You can use a repair installation doing the following:

1. Put your Windows XP CD in the CD-ROM drive.
2. Reboot computer.
3. When it asks to, start from CD-ROM.
4. When it gives you the options screen. Do not use Recovery Console but normal install.

5. It will ask you for repair installation, choose R. Follow on screen instructions.

If it doesn't cancel the install for it will overwrite everything.

6. Allow it to install, at a sudden point it wil reboot.(after copying files to your harddrive) This time don't boot from CD but let it go to your harddrive. Setup will continue from there.

7. Finish set-up. If done correctly everything is restored and your programs, files and settings remain unharmed.

Note: if you don't get the Repair option, you'll need to back up your files first. Since you can't logon you'll need a CD such as Winternals ERD Commander in order to get to your files.

The repair should do the trick though.

Posted on Jan 26, 2008


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