Question about Microsoft Xbox 360 Console

1 Answer

Not playing a movie.

I have X-men 1 on dvd. have watched it a couple of times over the past year using my 360. But now it refuses to load it. The disk has no scratches on it and is near as good as a brand new disk. Other movies still play without any problems. Could it be the disk, or something in the software.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 13 Answers
Re: Not playing a movie.

Does this work with other discs ? i.e games etc,
This happened to me and I had to send it to Microsoft to fix.

There are a few ideas floating around the place but it will be better for you to give Microsoft a call and they will tell you a few things to try before sending it to them.

Some people have found that removing the HD fixes the issue but I do not see how this would work ....

Posted on Jan 27, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!

When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site:

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

The console thinks the disk is a movie and displays play and pause and chinese looking letters appear on the screen. It won't allow me to do anything

The problem you are facing is of a copied Xbox 360 game you are probably trying to play on a Genuine Xbox 360, these discs are read as a movie disk and it shows as "Play DVD".

When you try to play such discs, it would give you dvd media control bar on the bottom and the message in chinese letters is actually a message asking you to insert this disc in a Xbox 360, which is actually a Modded Xbox 360 that is required

Dec 30, 2009 | Microsoft Xbox 360 Console

1 Answer

When console starts to read disk; it says open tray

First some basic steps to troubleshooting

1) Restart your console.
2) Check for loose cables.
3) Pull out all the cables, and get them back in.
4) Take out the hard-drive, and put it back in. Repeat this 4 times.

Try to use several similar Xbox 360-compatible discs in the console to determine whether the disc that you are using is causing the problem. To test whether the problem is caused by a specific disc, use a disc of the same type, such as a game disc, DVD movie, or music CD. If the problem does not occur when you use other discs, that specific disc might be the cause of the problem.

If you suspect that the Xbox 360 device could be causing the problem you can follow these steps

1. If you have access to another Xbox 360 console, try to play the disc on the other console. Or, if the disc is a CD or a DVD, try to play the disc on another device, such as a CD player, a DVD player, or a computer that is equipped to play CDs or DVDs.

2. If you have an Xbox 360 Hard Drive (HDD) or Memory Unit (MU) attached to the console, turn off the console, and remove the HDD and any attached MU. Then, turn on your console, and try the disc again. If this seems to resolve the problem, turn off your console, reattach the HDD and MU, and then delete any saved games for the game that is causing problems.

If this does not resolve the problem but removing the hard disk does, clear the hard disk drive cache

To clear the cache, follow these steps:

1. Move to the System Settings section of the Xbox 360 dashboard.
2. Select Memory.

Highlight a storage device.Do not press the A button, Press the Y button to view the Device Options screen, Select Clear System Cache, and then select Yes to clear the cache.

I presume you do not have a hacked version of Xbox 360 because this problem is prevalent with Xbox 360 dvd drives which are hacked.

if the above steps do not resolve your issue, please send your Xbox 360 to Repairs, call up MS support and check for the charges of Repairs in case your Xbox is not covered under warranty.

Please do rate my solution, Wish you Happy New Year and Happy Gaming


Dec 25, 2009 | Microsoft Xbox 360 Console

1 Answer

Ps3 won't load games or dvd..WTF?

1.You Should Try to clean your disks 2.put one in and go to games or videos depending on what u r doing and if your ps3 detects there is a game in there press triangle on the disk icon and select play 3.if that didnt work go to
Hope it Helped!

Jun 04, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Opens in middle of game play and makes weird scretching noise

well im havin about the same problem and it sounds like you need a new dvd drive for your 360 itll cost you about $25

Jun 02, 2009 | Microsoft Xbox 360 Console

1 Answer

Disk reading error


this is a possible laser read problem.
Try an official DVD Movie. And also a music CD.
if it reads nothing at all, i,d suggest a laser head cleaner.
Or a replacement DVD Drive.

Mike @ compurepair.

Mar 26, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc drive won't read any discs

Go to xbox live and down load up date it may help

Dec 23, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox Does not play original games

Error Codes XBOX360

Feb 25, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 dvd player

try this link sir!

Mar 20, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

Related Topics:

30 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides