Hi, it is likely a broken door spring, or both. Part number 9743986. You can access them by way of removing the screws in the toe panel below the main door panel. Be sure to shut off the power to the unit. With the toe panel removed you should be able to visually inspect for a broken spring, with the aid of a flashlight ot trouble-light. One hook will connect to the hinge while the other end hooks into the dishwasher frame towards the back. Hope that help's and thanks for visiting fixya. Please take a second and rate the solution provided for here today. Good luck. Macmarkus :)
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