Question about Bose (321GS) System
I got my bose 321 system 40 days ago and it was working great. all of sudden the remote stopped working. I called the support and they replaced new remote. still it is not working ..
any ideas.. please help
Pull off the front panel, be carefull there is a ribbon attached. Detach the ribbon. There are 2 ribbons attached to the front panel, one that leads to the IR (remote sensor) and other for the controls on the top of the unit.
Most likely the ribbon that goes to the IR sensor detached itself, this is common if the unit is dropped etc. Insert the ribbons (2) re-attach the front panel and the remote should work fine. You'll notice some tape on the IR ribbon, I suggest using some stronger tape, BOSE tape thats not very good.
This happened to me on my 3-2-1 GS II system and fixed it.
Posted on Jul 04, 2008
I just have the Bose powered speaker system (lifestyle, I think - 2 speakers and a subwoofer) attached to my airport express. I used to think the problem was with the universal remote control, but reading on this and another forum led to the solution - the problem is with the receiver (this speaker system has a small receiver, about the size of a cigarette pack). Just switch off and switch on the speaker system, and it starts sensing the remote control again.
Posted on Sep 01, 2008
I just fixed mine using the tape method. the ir receiver was detached. to access the ir ribbon, the silver faceplate must come off, (re plug the unit and eject it, then disconnect it while it's ejected. dvd face plate comes off by detaching the spring loaded clip). once that's off, lift on the top edge and bottom edge of silver faceplate to get it off, then slide it out. the ir ribbon is underneath the top electronic control unit(where the power, eject buttons are). it's easier to unplug it from the the ir using tweezers, but be very careful. once the top controller is out, resecure with tape(i used small strip of duct tape). then re install in reverse...enjoy.
Posted on Feb 09, 2009
I have also been having issues with the 321 bose system and I am trying this method now. I have taken out the 6 screws from underneathe the unit and pulled off the top of the unit to access the front panel. I've used a flat head to dislodge the front panel and the dvd drive seems to be stuck as I am trying to full the front panel off. I can see the two ribbons and wider of the two is disconnected but I don't see where it goes nor have access because I don't want to break the front panel off without a manual. Does anyone know a step by step procedure, or did I miss a screw, or does anyone have a manual on these POS units! Thanks.
Posted on Aug 26, 2008
It worked for me. I had to open the panel only to find that ribon was plugged off. To answer anothe question in this forum on how to it open the panel - there is no such hidden clip or lock. I played around for a bit, twisted and turned till it came out. Everything after that was a cake walk. I'll admit taking the front panel out was the biggest challange. I actually cut my finger doing that :)
Posted on Feb 11, 2010
This really works...my husband and I just did this (took off the "face", found the two front ribbons, made sure both were plugged all the way in and then taped them down just in case) and the remote - or should I say the sensor - is now working perfectly! THANKS!!!
Posted on May 29, 2010
Thanks zoozack. I just fixed my Bose AV321 series 2 with the remote control didn't communicate with media center.There are 6 long screws at the bottom and 3 short crews at the front panel. The connector from IR sensor connects to circuit board by 4 tiny pins,easy to drop out, you need to resolder.And in order to take off the front panel of cd/dvd tray, need to pull bottom first and top after.
Anh Nguyen. 01/19/2016
Posted on Jan 20, 2016
Bose needs to quit making stuff in mexico.
Posted on Oct 29, 2012
After sending my unit back 3x for the same problem of DVDs freezing up, Bose wanted to charge me $100 to fix it again. Now the remote quit working. Does anyone know how to change radio stations manually????
Posted on Aug 24, 2012
Will a universal remote work on a Bose 321? If so, which one?
Posted on Nov 18, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Sep 14, 2016 | Sony Televison & Video
Mar 31, 2008 | Bose 3 2 1 GSX System
Jan 18, 2016 | Bose 321 Series Iii Dvd Home Entertainment...
Jun 19, 2014 | Bose 3 2 1 GSX System
Aug 10, 2010 | Bose (321GS) System
Jan 03, 2008 | Bose RC-18S Remote Control
Dec 28, 2007 | Bose (321GS) System
20,759 people viewed this question
Usually answered in minutes!