Question about Microsoft Windows XP Professional for PC

2 Answers


I have a subscription to Windows Live OneCare that enables me to install the program on three computers. It works well on two, but I have had trouble installing it on a third (An Inspiron 1000 laptop running WinXP Pro.)

When I tried, it went through the entire installation program and THEN said it could not run. My options were to re-start the computer and, if that didn't work, to seek help. I went through the installation process three times, in between completely uninstalling WLOC. There is certainly enough memory, so that's not the cause. Any ideas? Thanks.

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 48 Answers

What version is the one you are installing? first check where does it apply? is it for 32 bit or 64 bit? OneCare does not support the Windows XP Professional 64-bit operating system. Only Vista 32 bit and 64 bit. Hope this helps. Please dont forget rating. For better understanding please read this:

Posted on Jan 26, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,067 Answers

Remove all other spyware nortan ect virues programs 1st then window supdate then run cc cleaner and remove whats left over cccleaner will help with it then installl it fresh ok

Posted on Jan 26, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

I cant download anything on my pc, it says winssnotify.exe unable to locate this application has failed to start because cert.dll was not found reinstalling may fixt it, and also it says, RUNDLL error...

winssnotify.exe is a program that is associated with windows "One Care." Unless you specified otherwise, you should see the One Care icon near running programs (area near the clock, on the bottom right of your screen). Go to Control Panel, uninstall/install programs and Reinstall or repair One Care. One Care is legit, and has firewall/virus options associated with it. If you recently uninstalled the program or installed another antivirus program, that may be your issue. If you uninstalled it, there may be files that were not removed or another program may have identified Onecare files as spyware. If you recently did anything like a "registry cleaner" or supposed "scan" of your system from a less than reputable online source, that can definitely be your issue. If you never downloaded Onecare, the program may be an imposter. It should be located under program files in the one care folder. If you do have this program, Onecare has a website scan to help users with problems. Hope this helps. Leave a comment if you need further assistance.

Nov 17, 2009 | Microsoft Windows XP Home Edition

1 Answer

My computer crashed and had to have it repaired and now my Window

You have to log into Windows OneCare with the SAME windows LIVE ID login you used originally. Once you are in there you should be able to remove the old computer and add it again.

If this fails call Microsoft's technical support, but be ready to provide your Windows live ID and serial number.

Jun 20, 2009 | Microsoft Windows Live OneCare 1.5 for PC

2 Answers

Having virus in computer and can't download anti virus.....

please install a new window and then install a anti virus from CD.Avira antivirus best for this.

Apr 16, 2009 | Microsoft Windows XP Professional

1 Answer

Windows live onecare error ID 0036-80070666

my internet connection disconnect after ten minutes

Apr 01, 2009 | Microsoft Windows Live OneCare Full...

1 Answer

Renew live onecare subscription

you can call microsoft and change that information. you might need your old billing info. but they can do everything over the phone.

hope this helps please rate good.

Feb 17, 2009 | Microsoft Windows Live OneCare 1.5 for PC

1 Answer

Product key number

See if Magic JellyBean Keyfinder Picks it up on the computer where it is installed, it can be found here

But you should have a subscription already through Windows Live, see how to install it on additional computers here at microsoft

Feb 04, 2009 | Microsoft Windows Live OneCare 1.5 for PC

1 Answer

Need phone number for live one care antivirus plan - log in with your subscription LiveID to see your support options. Trial users are only entitled to email support, which is why the support phone number is not published.

Jan 24, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

I cannot complete subscribing to Live One care. Scripts problem pops up and then a message that windows is having problems. This happens all the time. I;m qabout to give up on this program

Disable script reporting in Internet Explorer (it should be off by default)

Start Internet Explorer
Go to Tools
Internet Options
there are 2 entries fro "disable script debugging' put a checkmark next to both, click OK, close Internet Explorer and try the install again

Jan 23, 2009 | Microsoft Windows Live OneCare 1.5 for PC

1 Answer

Unable to access Windows Live OneCare options of actions needed

Right click on the icon at the bottom right, and then click "Get help at help center".
You can look for various solutions and if nothing works,
then at the bottom right of each help topic, there is a "contact support" link which will give you further instructions.

Jan 15, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

2 Answers

Renew subscription online

try to resent your windows live id:
Reset a Windows Live ID or fix an unavailable Windows Live ID When you installed OneCare, you may have entered a Windows Live ID. When you try to activate your OneCare subscription using a different Windows Live ID, the Windows Live ID may be unavailable, and you are unable to update or change it. Run the following tool to reset your Windows Live ID.
  1. Copy the following web address, open your Internet browser, paste the address in the address box of your browser, and then press ENTER.

  2. Click Save.
  3. Select a location where you want to save the file, and then click Save.
  4. Go to the location where you saved the file.
    In Windows XP, double-click the file.

    In Windows Vista, right-click the file, and then click Run as administrator.
  5. Click Run, and then click Continue.
  6. When the repair tool starts, click Continue.
  7. Read the licensing agreement. If you agree to it, click I accept the terms of the End?User Licensing Agreement, and then click Continue.
  8. Click Start.
  9. Follow the on-screen instructions.
  10. When the installation is complete, open OneCare, and then click Subscribe.
if that does not work try to contact live one support:

If you have a paid subscription, you're eligible to receive e-mail, chat, or telephone support. However, if you have a free trial subscription, you're eligible to receive only e-mail support.

To submit a Service Request and contact a OneCare Support agent:
  1. At the bottom of any Help topic, click Contact support, and then click Get support.
  2. In the Contact Support window, select the type of support that you want, and then select whether you want help with a new issue or with an existing issue. If it is a new issue, select whether the issue is related to the computer that you're using now or to a different computer.
  3. Click Continue.
  4. Enter the appropriate subscription information, and then click Continue.
  5. Enter detailed information about the issue that you're experiencing, and then click Continue to receive your Service Request number.
    You'll need this Service Request number when you start your session with a Customer Support agent.
good luck Ray

Oct 11, 2008 | Microsoft Windows Live OneCare 1.5 for PC

Not finding what you are looking for?
Microsoft Windows XP Professional for PC Logo

Related Topics:

115 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Operating Systems Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Scott Fryer

Level 2 Expert

80 Answers

Alex Krenvalk

Level 2 Expert

401 Answers

Are you a Microsoft Operating System Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides