Question about Creative Labs ZEN Stone MP3 Player

1 Answer

Turns on, lights up, but DOES NOT PLAY!!!

I can turn on my zen stone and it is a steady green light, but it will not play, and afterward i cannot turn it off, so i have to reset it, but the same thing happens again.
what do i do??

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  • 2 more comments 
  • yosidhu Mar 02, 2008

    Even when i connect it to my pc it hangs the drive (removable disc)

  • johnrwells Mar 11, 2008

    turns on green light but does not play, wont open files with USB hookup, charges ok, but wont play. Reset button did not work.

  • Anonymous Aug 01, 2008

    it hangs when i want to scan for virus or open it .

    and doesnt play at all .

  • sordal Aug 07, 2008

    Mine lights up, but then freezes and I can't switch it off :(


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  • Master
  • 758 Answers

I would recommend that you call creative and have them do a firmware upgrade on the device...usually that solve the problems/..

Posted on Jan 26, 2008

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2 Answers

A friend gave me a zen stone 2gb and he lost the manual. I can't even figure out how,to turn it on. HELP!


If you plug your Zen to a PC and connect to the autodetect feature of Creative Labs at the below link you then can download the manual, use the knowledgebase, read the FAQ and even update the firmware and drivers for it.
http://support.creative.com/downloads/SoftwareAutoUpdate.aspx
I hope I helped you
Regards,
PDG

May 10, 2010 | Creative Labs ZEN Stone MP3 Player

1 Answer

Charging problem


The red light means that your zen stone needs to be charged or that it is fully charged. If it plays music it is fine. If it doesn't turn on and has a red light try charging it.

Mar 25, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

My zen stone stays on a solid green light


Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.

Hope it works for you too.

Ken

Nov 22, 2008 | Creative Labs ZEN Stone MP3 Player

2 Answers

Shows the green light, but doesn't play a single song.


um i think u just need to drag songs to ur zen drive on ur c drive when u connect it to charge its better then sync the three red lights are just when u turn the volume all the way up and it will till u thats the volume limt no big deal but and if u do have music then it might be ur headphones

Sep 17, 2008 | Creative Labs Zen Stone Plus MP3 Player

3 Answers

Zen stone 1gb


u go to ur device manager and u uninstall the question mark symbol i did it n it worked
go to start
my computer
view system information system information
hardware
device manager
then uninstall the question mark
ur welcome i just learned now =)
it would be nice to help others also like i helped you just sayin

Jul 14, 2008 | Creative Labs ZEN Stone MP3 Player

3 Answers

Creative Zen Stone mp3 w/ Built in Speaker


u go to the device manager on ur pc and uninstall the question mark its yellow look up how to go to the device manager and ur welcome i signed in n made an acc to help u cuz i just fixed mine like 1 min ago =)

Jun 15, 2008 | Creative Labs ZEN Stone MP3 Player

2 Answers

Frozen


Try to download the "fixer" from Creatives homepage.

Apr 27, 2008 | Creative Labs Zen Stone Plus MP3 Player

2 Answers

Frozen green light


I would recommend that you get a firmware upgrade..since you have a hard drive on your device instead of a flsh card..i would recommend you to call creative so they can do a firmware upgrade on the device...

Jan 25, 2008 | Creative Labs ZEN Stone MP3 Player

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