Question about Maytag Neptune MAH6700A Front Load Washer

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Neptune washer walking across the floor

Neptune Washer walks accross the floor during spin cycle...hate this machine..have tried everthing.

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Re: neptune washer walking across the floor

Hi from retired Englishman in SW France,
Although you say it's level I would recommend you try my method to make absolutely certain
So- I don't know your particular machine but the initial cure is the same.
It is necessary to ensure absolutely that the machine has all 4 feet very firmly on the floor, and I mean firmly ;-0)
Doesn't matter whether it is empty or not but switch it off then-
very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice.
Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up!
If this corner did not rock do the same to the other.
Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.
(If this has not cured the problem it is possible that the internal suspension is malfunctioning.)

Good luck! John C

Posted on Oct 08, 2011

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Re: neptune washer walking across the floor

We have no complaints about the maytag neptune, except that it walks across the floor. My wife just called Maytag at 866-616-2601 , and was treated great, they are sending some parts to fix the problem, free of charge, and we are to get them installed free of charge when parts arrive. When you call that number, ask for someone who specializes in the vibration problems. Our maytag neptune is model # mah8700aww.

Posted on Feb 27, 2008

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Re: neptune washer walking across the floor

Need to know how old your machine is and if it is on a pedestal. What type of floor is the machine sitting on ?

Posted on Jan 26, 2008

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