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Re: Error message 3-31H
This is a failure of the polygonal mirror motor. To check, Test point CN14-4 on the FDU board. If it does not go to low within 10sec of the motor being turned on. Motor has failed. Also check test point CN 14-1 that +24v is supplied to the motor.
This is a common problem, it is simple to change. However, the machine must be reset after each test.
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Hi There! Comm Error will show on the display if there is an issue with the phone line like an interference or it's not connected directly to the wall jack. What you can do is check if the machine has a dial tone or try to call the fax # where you need to send the fax, just check if it's ringing. Second before loading the paper make sure that the display shows date & time. Then load the document in the tray the display should show enter fax # & start. Start dialing the # then press start.
Sending Confirmation This report shows the fax number, the number of pages, elapsed time of the operation, the communication mode, and the communication results. You can set up your machine to print the message confirmation report in one of the following ways (see page 5.3): • Automatically after each transmission (ON) • Automatically only if an error occurs during transmission (ERR) • No report printed at all (OFF). You can print this report manually at any time you want. SENDING CONFIRM - A confirmation report shows whether the transmission was successful or not, how many pages were sent, etc. Select ON to print a confirmation report automatically each time you send a fax. Select OFF to turn this feature off. Select ERROR to print only when an error occurs and the transmission was not successful.
Reports you can print You can print these reports whenever you need to. Some of these reports can be set to print automatically also. 1. Press Report/Help. 2. Choose the report you want by using left or right arrow. 3. Press Start/Enter when the desired report is displayed. 4. The selected report will be printed.
Sending Confirm A confirmation report shows whether the transmission was successful or not, how many pages were sent, etc. ON: prints a confirmation report automatically each time you send a fax. OFF: never prints a confirmation report (You can print one manually using the Report/Help button (see Print reports on page 51). ERROR: prints only when an error occurs.
Printing a list 1 Press these keys: FUNCTION 2 The display will show: LISTING MODE START/MEMORY 2 Press the # key or the * key until the desired list appears in the display. or 3 Press the START/MEMORY key. Activity Report This report shows information on your most recently performed send and receive operations (a combined maximum of 30 operations can appear). The report is divided into two parts: the TRANSMISSIONS ACTIVITY REPORT, which shows information on transmissions, and the RECEPTIONS ACTIVITY REPORT, which shows information on receptions.
Sounds like you have the machine set up to print reports on all occasions, fax transmission, error, etc. You can change this by doing the following: 1 Press these keys: The display will show: 4 FUNCTION TRANSACTION LIST 2 Press a number from 1 to 5 to select the condition for printing. ALWAYS PRINT A report will be printed after each transmission, reception, or error. ERR/TIMER/MEM A report will be printed after an error, timer operation, or memory operation. SEND ONLY A report will be printed after each transmission. NEVER PRINT A report will never be printed. ERROR ONLY A report will be printed only when an error occurs. To print from memory: If the memory becomes full... If the memory becomes full while the document is being scanned, MEMORY IS FULL will appear in the display. ♦ Press the START/MEMORY key if you want to transmit the pages which have been stored up to that point in memory. The remaining pages will be ejected from the feeder. After transmission, the memory will be cleared and you can transmit the remaining pages. You will also need to transmit the page which was being scanned when the memory filled up. ♦ Press the STOP key if you want to cancel the entire transmission.
The machine can print a transmission (confirmation) report after each transmitted fax. This report indicates whether or not the fax has reached the intended recipient. Four different settings are available for the transmission report:
With: a report is printed when the fax transmission was successfully sent or when it is completely abandoned. There is only one report for each fax sent.
Without: no transmission report is automatically printed, however, the machine will save all fax transmissions that took place in memory. The faxes sent can be viewed by printing out a transmission log (report).
Always: a report is printed after each successful or interrupted transmission.
On Error: a report is printed only if the transmission failed or is abandoned.
NOTE: With each transmission report from memory, a reduced version of the first page is automatically reproduced.
To modify the report type setting:
Press the [OK] button directly below the Display Screen. '1 Installation' and '2 Fax' will be displayed.
Press ,  on the numeric keypad. ‘25 >Send Report’ will be displayed.
Press [OK]. The transmission report screen will be displayed.
Press the up or down arrow button directly below the Display Screen to select a transmission report setting, then press [OK]. ‘25 Send Report’ will be displayed.
NOTE: As the up and down arrow buttons are pressed, the menu will scroll through the available choices and move the greater than symbol (>). Stop when the greater symbol is in front of the appropriate selection.
Press the [Stop] button on the Control Panel. The 'Date / Time' screen will be displayed