Question about Ricoh FAX3800L Plain Paper Laser

1 Answer

Error message 3-31H

Machine is sending but not producing transmission report and display is showing error 3-31H. What do I do?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 159 Answers
Re: Error message 3-31H

This is a failure of the polygonal mirror motor. To check, Test point CN14-4 on the FDU board. If it does not go to low within 10sec of the motor being turned on. Motor has failed. Also check test point CN 14-1 that +24v is supplied to the motor.

This is a common problem, it is simple to change. However, the machine must be reset after each test.

Posted on Jan 26, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When sending fax on canon pixma MX350 i get a NG error REPORT what does this mean

Hi There!
Comm Error will show on the display if there is an issue with the phone line like an interference or it's not connected directly to the wall jack.

What you can do is check if the machine has a dial tone or try to call the fax # where you need to send the fax, just check if it's ringing. Second before loading the paper make sure that the display shows date & time. Then load the document in the tray the display should show enter fax # & start. Start dialing the # then press start.

Hope this helps.


Mar 29, 2011 | Brother IntelliFAX 560 Plain Paper Fax

1 Answer

How to stop to print the journal after send fax everytime?

Sending Confirmation
This report shows the fax number, the number of pages, elapsed time of
the operation, the communication mode, and the communication results.
You can set up your machine to print the message confirmation report in
one of the following ways (see page 5.3):
• Automatically after each transmission (ON)
• Automatically only if an error occurs during transmission (ERR)
• No report printed at all (OFF). You can print this report manually at
any time you want.
SENDING CONFIRM - A confirmation report shows whether the
transmission was successful or not, how many pages were sent, etc.
Select ON to print a confirmation report automatically each time you
send a fax.
Select OFF to turn this feature off.
Select ERROR to print only when an error occurs and the transmission
was not successful.

Nov 27, 2010 | Samsung SF-5100 Plain Paper Laser Fax

1 Answer

My HP 1040 fax prints a sending confirm notice after every fax is sent. Is there a way to turn this feature off as it is a major waste of paper.

Reports you can print
You can print these reports whenever you need to. Some of these reports can be set to print automatically also.
1. Press Report/Help.
2. Choose the report you want by using left or right arrow.
3. Press Start/Enter when the desired report is displayed.
4. The selected report will be printed.

Sending Confirm
A confirmation report shows whether the transmission was successful or not,
how many pages were sent, etc.
ON: prints a confirmation report automatically each time you send a fax.
OFF: never prints a confirmation report (You can print one manually using the
Report/Help button (see Print reports on page 51).
ERROR: prints only when an error occurs.

Nov 25, 2010 | HP 1040 Plain Paper Inkjet Fax

1 Answer


The brother fax machine will always print out a transmission report when there is a failure to send a fax.

There is no way to turn this feature off.
The closest option to this is turning transmission reports off, but this will still print out a message when the fax does not go through properly.

Mar 25, 2010 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

How do we get an activity report on our uxp 400 fax machine

Printing a list
1 Press these keys:
The display will show: LISTING MODE
2 Press the # key or the * key until the desired list appears in the
3 Press the START/MEMORY key.
Activity Report
This report shows information on your most recently performed send
and receive operations (a combined maximum of 30 operations can
appear). The report is divided into two parts: the TRANSMISSIONS
ACTIVITY REPORT, which shows information on transmissions, and
the RECEPTIONS ACTIVITY REPORT, which shows information
on receptions.

Nov 13, 2009 | Sharp Fax Machines

2 Answers

Can a sharp ux-p410 retrieve old sent faxes from its memory

No, your fax machine only records the fax number of the last 50 transactions

Oct 19, 2009 | Sharp Fax Machines

1 Answer

My Sharp UX-355L Fax machine printed unwanted information

Sounds like you have the machine set up to print reports on all occasions, fax transmission, error, etc. You can change this by doing the following:
1 Press these keys:
The display will show:
2 Press a number from 1 to 5 to select
the condition for printing.
ALWAYS PRINT A report will be printed after each
transmission, reception, or error.
ERR/TIMER/MEM A report will be printed after an error,
timer operation, or memory operation.
SEND ONLY A report will be printed after each
NEVER PRINT A report will never be printed.
ERROR ONLY A report will be printed only when an
error occurs.
To print from memory:
If the memory becomes full...
If the memory becomes full while the document is being scanned,
MEMORY IS FULL will appear in the display.
♦ Press the START/MEMORY key if you want to transmit the pages
which have been stored up to that point in memory. The remaining
pages will be ejected from the feeder. After transmission, the memory
will be cleared and you can transmit the remaining pages. You
will also need to transmit the page which was being scanned when
the memory filled up.
♦ Press the STOP key if you want to cancel the entire transmission.

Hope this helps. : )

Mar 30, 2009 | Sharp UX 355L Plain Paper Thermal transfer...

1 Answer

Hi how do I turn of tx and rx reports on faxcentre F110/

The machine can print a transmission (confirmation) report after each transmitted fax. This report indicates whether or not the fax has reached the intended recipient. Four different settings are available for the transmission report:
  • With: a report is printed when the fax transmission was successfully sent or when it is completely abandoned. There is only one report for each fax sent.
  • Without: no transmission report is automatically printed, however, the machine will save all fax transmissions that took place in memory. The faxes sent can be viewed by printing out a transmission log (report).
  • Always: a report is printed after each successful or interrupted transmission.
  • On Error: a report is printed only if the transmission failed or is abandoned.

NOTE: With each transmission report from memory, a reduced version of the first page is automatically reproduced.

To modify the report type setting:
  1. Press the [OK] button directly below the Display Screen. '1 Installation' and '2 Fax' will be displayed.
  2. Press [2], [5] on the numeric keypad. ‘25 >Send Report’ will be displayed.
  3. Press [OK]. The transmission report screen will be displayed.
  4. Press the up or down arrow button directly below the Display Screen to select a transmission report setting, then press [OK]. ‘25 Send Report’ will be displayed.

    NOTE: As the up and down arrow buttons are pressed, the menu will scroll through the available choices and move the greater than symbol (>). Stop when the greater symbol is in front of the appropriate selection.

  5. Press the [Stop] button on the Control Panel. The 'Date / Time' screen will be displayed

Dec 11, 2008 | Xerox FaxCentre F110 Plain Paper Laser

1 Answer

Brother FAX-2920 sending-receiving problems

Make sure you are plugged into the LINE port of the fax machine.

Oct 22, 2008 | Brother IntelliFax-2920 Plain Paper Fax,...

1 Answer

No confirmation sheet

first i need to know if it receives or copies,if it don't.that code is is heat lamp(fuser) problem.

Sep 13, 2007 | Ricoh FAX3800L Plain Paper Laser

Not finding what you are looking for?
Ricoh FAX3800L Plain Paper Laser Logo

Related Topics:

1,597 people viewed this question

Ask a Question

Usually answered in minutes!

Top Ricoh Fax Machines Experts


Level 2 Expert

393 Answers


Level 2 Expert

179 Answers


Level 3 Expert

1113 Answers

Are you a Ricoh Fax Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides