Question about Panasonic KX-T7730 Corded Phone

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All voice mail is BUSY

How do I get in to voicemail if the system thinks the lines are busy?

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  • 201 Answers

You may be having a problem with your voice mail or phone system. Try turning the power off on the phone system and if the voice mail is an external part power that down as well. That would reset any locked up ports or lines. It will also disconnect any calls in progress.

If that does not solve the problem, try and figure out which phone system and voice mail system you have. The phone you have can work on a few different Panasonic systems.

Posted on Jan 28, 2008

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You typically enter "star codes" (*72, for instance) to enable a feature or change its settings. Voicemail usually has two modes: "busy", where it will pick up a message if your line is in use, or "no answer", where the voicemail picks up after a set number of rings. You would want to choose "busy" so that your home answering machine will take the call when you aren't on the phone, and voicemail only kicks in if someone else calls while the line is already in use.

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There are other ways around this, like Call Forward Busy to a voice mail only line you control, but it's pretty much the same priciple as CO Voice Mail. Depending on how well you shop, $10 or less gets you the service.

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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

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