Question about HP Officejet 6310 All-In-One InkJet Printer

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HP 6310 Carriage Jam

Constant Carriage Jam error. There isn't a carriage jam--many customers seem to have this problem with this printer. Sent printer in for service--HP just replaced the unit. Want to know what to do the next time this happens (as I'm very sure it will.)

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  • Anonymous Jan 27, 2008

    I started having the same problem with mine a few days ago. Turning off the power and then turning it back on again clears the "problem" but only for one pri9nt job, then the error box re-appears. There doesn't appear to be a paper jam, nor is the print carriage actually locked as it seems to move just fine after I turn the power off and back on (albeit for only one print job).

  • Anonymous Feb 08, 2008

    I've got the same problem. It's the original cartridge, and the whole machine is only 6 months old. And I rarely use the printing/copying feature.

  • seannz Feb 13, 2008

    Have just purchased this printer, checked and rechecked for any tape, shipping lock etc. Still comes up with carriage jam!!!

  • JACINV Feb 25, 2008

    The carriage on my HP 6310 AiO is locked. I temporarily unlocked it by pushing in a small lever near the lower left hand side of the carriage. It immediately locked again after 1 pass. How, and can it be fixed?

  • Gretzy May 20, 2008

    Carriage jam keeps coming up. What to do?

  • Barb777 Jun 13, 2008

    carriage jam says there is a paper jam but there isn't printer won't print now

  • macmaml Oct 01, 2008

    Constant carriage jams just started for me, too.  I've had the unit about a year.  I can temporarily clear the "jam" by resetting the location of the carriage/print heads, but as soon as it completes the next copy/printout it reports the same error

  • ahinely Oct 01, 2008

    I am having all of the same problems. After a little over a year, catridge and paper jams messages out of no where... I did recently put Office Depot cartridges in rather than HP....

  • Anonymous Oct 06, 2008

    Does anyone have an issue?



    HP have already replaced one for me!!

  • jagmarz Oct 16, 2008

    Regularly, the printer reports a carriage jam. Opening/closing the printer, then pressing OK clears the error, but it soon recurs.

  • myrill Oct 30, 2008

    carriage jam

  • Anonymous Nov 11, 2008

    While copying an original, it jammed

  • belc2 Dec 03, 2008

    I'm having the same problem with a carriage jam error. Turning the printer off and then back on seemed to help temporarily.

  • Anonymous Dec 17, 2008

    Won't print, keeps saying carraige jam.

  • Anonymous Jan 27, 2009

    My printer keeps saying printer jam and will try and print a piece of paper but it comes out blank. The carriage jam wont go away and i have ink.

  • epodietz Jan 28, 2009

    Printer says "carriage jam" -- never happens while actually printing, just when printer has been sitting idle. It says clear jam, then press OK. I just open the lid, move the carraige to the left, hit OK, and it prints fine.



    What is causing this?

  • slanegetaz Feb 15, 2009

    I cannot print to my HP Officejet 6310. I do not have a paper jam or any other obstruction in the printer, I have plenty of ink in the cartridge but the printer error repeats that I have a "Carriage Jam" whenever I try to print.

  • Anonymous Mar 18, 2009

    I have an hp psc 1610 all in one copier/scanner/printer



    It keeps telling me carriage jam. but I can't see anything stuck in the printer!



    Anyone know why it would keep telling me it's jammed would be a great help...



    email is cka1982@yahoo.com

  • Anonymous Mar 25, 2009

    After I print, I get a carriage jam prompt even though nothing is jammed in the carriage. It is happening almost everytime I print anything.

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The first solution worked a few times and the second also helped. I found that the right piece that is a black rubber part that slides forward and backwards was getting stuck and preventing the printer head from going to the right. The piece has two holes with rubber brush like things sticking up. If you move the printer heads out of the way you can slide the rubber piece back and forth and it should move smoothly. If it seems to stick or is harder to slide then you will need to clean it. I took apart a few top pieces of plastic to get to that rubber part and cleaned the sides and the place where it slides with rubbing alcohol and Q tips. There is a groove on the left side where there was the majority of buildup of ink to clean. I also cleaned the rubber part sides by placing my Q tip with a LITTLE rubbing alcohol on the corner and then sliding the rubber piece to clean the whole side that goes into that groove. Make sure to take a dry Q tip to the same surface. You won't be able to get all of it but the majority of it should come off. After cleaning it I haven't had a problem since. I imagine it will get dirty again and I will have to clean it again after a while.

Posted on May 17, 2009

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Similar problem. I have two HP 6310's and on one, following a paper jam the printer stopped working and kept giving a carriage jam message and made a heck of a noise each time I restarted. The problem was that the carriage would not return all the way to the right and stopped about 2 inches short. On close inspecting and comparing this printer with the working one, the carriage path was blocked by a spring mechanism which was bent forward and hitting the print cartridges as they tried to slide right. Carefully observe as you slide the carriage from left to right and you will see the culprit. I gently pushed the spring mechanism back into position, and voila, no more problem. I hope that helps.

Posted on Nov 08, 2008

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Just took a look at the areas discussed in the previous solutions. Noticed large globs of ink built up in several parts on the right side under the ink cartridges. Used the rubbing alcohol/q-tip method and everything seems to be working!!

Posted on Jan 08, 2010

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A good freaking Sledge hammer should help this piece of ...........

Posted on Jan 13, 2010

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Similar problem. I checked the spring as solution 2. It was OK. I did notice, when I slid the cartridges to the left from their docking position, there is in the back, a small piece of plastic that the cartridiges ride over, had some dried ink on it. The plastic is thin with small teeth like a rack in rack & pinion. I cleaned off the dried ink with isopropyl alcohol, be careful, the plastic is thin and could break. the carriage works well now, no jam message on lcd.

Posted on Jan 31, 2009

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Mine was clean and no obstruction so i did this:

Do a partial NVM reset. there is a video on youtube that shows you how. unplug the printer, wait 20 seconds, hold down the # key and the 3 keys and plug it in. keep holding until the screen reads part nvm(about 20 seconds or so). then let go. then you press ok for each cartridge as it instructs you. then print a self test report by pressing setup and navigate to reports and press ok then navigate to self test report and press ok. hopefully will be good for you after that.

Posted on Dec 31, 2010

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Yes I would like begin the process for a Class Action Law Suit against this company. This is an ongoing issues with this product nationwide. Please join me in my efforts please send me your product info with name address phone number to my address so my attorney at can contact you I can recieve you mail at Kevin At 2828 S. Center Ch. Rd. Thurmond, NC 28683

Posted on Feb 03, 2010

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I finally changed the cartriges and it worked

Posted on Nov 24, 2008

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Same symptoms as above - I lifted the top to expose the printing cartridge the held down the tab/sensor on the front left side that singled that the top is closed. This allowed me to observe when I pressed the OK button. It looked like the cartridge was stuck so I gently forced it the center position then pushed OK again. A few sheets of paper were ejected ( I thought I had removed all the sheets) and after a couple times of pressing OK it all cleared up and is working.

Posted on Sep 11, 2009

  • etski Feb 18, 2011

    beneath the resting spot where the ink usually sits on the right, ink leaks and drips onto the drawer below it and the two pads beneath it. Clean these well as well with qtips and alcohol and it will get you some more error free time till (till the next cleaning).

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THANKS to all who have taken their time to offer printer error solutions on this forum! I have successfully solved the problem with my HP PSC 1610! It needed cleaning...and I can guess why...I tried refilling my used cartridges by using a ink refill kit that I purchased online. Besides being a somewhat messy refilling procedure, I am now guessing that the ink was spilling into my printer. I do not recommend refilling cartridges! Nor buying refilled cartridges from Office Max! Although they cost a fraction of new cartridges - the value of the time I have wasted on these alternatives far outweighs the cost savings!

Posted on Feb 02, 2010

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My solution is to get rid of this pos. This problem happens even after uprading printer driver, reseating and replacing cartridges and cleaning the felt like paper underneath the cartridges.

We used to be able to quick "fix" and shutdown-restart the printer. But it got progressively worse where we cannot print at all. I've tried everything on the HP forum and more:
1- Confirm no jam and carriage moves freely
2- Reseat cartridges (replaced it some time ago and that didn't help)
3- Dust off any particles front and back
4- Upgrade driver and bs

So I read this forum, poke around the cartridge area and noticed there was a little bit of ink underneath the black cartridge(right hand side). I cleaned it up with qtip and it helped for about 2 printouts, but the error came back immediately after each attempt. There's still this small bump on that right side that's possibly causing problems. Check out pix. It clearly cannot be replaced or fixed. This printer has been a huge headache and waste of time! Time to get a new one.
HP 6310 Carriage Jam - 9_18_2012_6_37_20_am.jpg

Posted on Sep 18, 2012

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Here are two links from HP relating to Jams ans carriage noise.
You may have to copy them and put them into your browser if they don't open by clicking on them.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00618080&lc=en&dlc=en&cc=us&rule=20342&product=1119598

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00743863&dlc=en&product=1119598

Joe
Please remember to rate Techs who assist you for free :)

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Oct 09, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Error - carriage jam message


SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Mar 20, 2008 | HP Officejet 6310 All-In-One InkJet...

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