Question about HP Officejet 6310 All-In-One InkJet Printer
Constant Carriage Jam error. There isn't a carriage jam--many customers seem to have this problem with this printer. Sent printer in for service--HP just replaced the unit. Want to know what to do the next time this happens (as I'm very sure it will.)
The first solution worked a few times and the second also helped. I found that the right piece that is a black rubber part that slides forward and backwards was getting stuck and preventing the printer head from going to the right. The piece has two holes with rubber brush like things sticking up. If you move the printer heads out of the way you can slide the rubber piece back and forth and it should move smoothly. If it seems to stick or is harder to slide then you will need to clean it. I took apart a few top pieces of plastic to get to that rubber part and cleaned the sides and the place where it slides with rubbing alcohol and Q tips. There is a groove on the left side where there was the majority of buildup of ink to clean. I also cleaned the rubber part sides by placing my Q tip with a LITTLE rubbing alcohol on the corner and then sliding the rubber piece to clean the whole side that goes into that groove. Make sure to take a dry Q tip to the same surface. You won't be able to get all of it but the majority of it should come off. After cleaning it I haven't had a problem since. I imagine it will get dirty again and I will have to clean it again after a while.
Posted on May 17, 2009
Similar problem. I have two HP 6310's and on one, following a paper jam the printer stopped working and kept giving a carriage jam message and made a heck of a noise each time I restarted. The problem was that the carriage would not return all the way to the right and stopped about 2 inches short. On close inspecting and comparing this printer with the working one, the carriage path was blocked by a spring mechanism which was bent forward and hitting the print cartridges as they tried to slide right. Carefully observe as you slide the carriage from left to right and you will see the culprit. I gently pushed the spring mechanism back into position, and voila, no more problem. I hope that helps.
Posted on Nov 08, 2008
Just took a look at the areas discussed in the previous solutions. Noticed large globs of ink built up in several parts on the right side under the ink cartridges. Used the rubbing alcohol/q-tip method and everything seems to be working!!
Posted on Jan 08, 2010
A good freaking Sledge hammer should help this piece of ...........
Posted on Jan 13, 2010
Similar problem. I checked the spring as solution 2. It was OK. I did notice, when I slid the cartridges to the left from their docking position, there is in the back, a small piece of plastic that the cartridiges ride over, had some dried ink on it. The plastic is thin with small teeth like a rack in rack & pinion. I cleaned off the dried ink with isopropyl alcohol, be careful, the plastic is thin and could break. the carriage works well now, no jam message on lcd.
Posted on Jan 31, 2009
Mine was clean and no obstruction so i did this:
Do a partial NVM reset. there is a video on youtube that shows you how. unplug the printer, wait 20 seconds, hold down the # key and the 3 keys and plug it in. keep holding until the screen reads part nvm(about 20 seconds or so). then let go. then you press ok for each cartridge as it instructs you. then print a self test report by pressing setup and navigate to reports and press ok then navigate to self test report and press ok. hopefully will be good for you after that.
Posted on Dec 31, 2010
Yes I would like begin the process for a Class Action Law Suit against this company. This is an ongoing issues with this product nationwide. Please join me in my efforts please send me your product info with name address phone number to my address so my attorney at can contact you I can recieve you mail at Kevin At 2828 S. Center Ch. Rd. Thurmond, NC 28683
Posted on Feb 03, 2010
I finally changed the cartriges and it worked
Posted on Nov 24, 2008
Same symptoms as above - I lifted the top to expose the printing cartridge the held down the tab/sensor on the front left side that singled that the top is closed. This allowed me to observe when I pressed the OK button. It looked like the cartridge was stuck so I gently forced it the center position then pushed OK again. A few sheets of paper were ejected ( I thought I had removed all the sheets) and after a couple times of pressing OK it all cleared up and is working.
Posted on Sep 11, 2009
THANKS to all who have taken their time to offer printer error solutions on this forum! I have successfully solved the problem with my HP PSC 1610! It needed cleaning...and I can guess why...I tried refilling my used cartridges by using a ink refill kit that I purchased online. Besides being a somewhat messy refilling procedure, I am now guessing that the ink was spilling into my printer. I do not recommend refilling cartridges! Nor buying refilled cartridges from Office Max! Although they cost a fraction of new cartridges - the value of the time I have wasted on these alternatives far outweighs the cost savings!
Posted on Feb 02, 2010
My solution is to get rid of this pos. This problem happens even after uprading printer driver, reseating and replacing cartridges and cleaning the felt like paper underneath the cartridges.
We used to be able to quick "fix" and shutdown-restart the printer. But it got progressively worse where we cannot print at all. I've tried everything on the HP forum and more:
1- Confirm no jam and carriage moves freely
2- Reseat cartridges (replaced it some time ago and that didn't help)
3- Dust off any particles front and back
4- Upgrade driver and bs
So I read this forum, poke around the cartridge area and noticed there was a little bit of ink underneath the black cartridge(right hand side). I cleaned it up with qtip and it helped for about 2 printouts, but the error came back immediately after each attempt. There's still this small bump on that right side that's possibly causing problems. Check out pix. It clearly cannot be replaced or fixed. This printer has been a huge headache and waste of time! Time to get a new one.
Posted on Sep 18, 2012
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Posted on Jan 02, 2017
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