Question about HP Photosmart 2610 All-In-One InkJet Printer

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Scanner Problem When I want to scan a document, the scanner will move to the left & read the document, but the arm will not retract to the right again. The machine throws up (Error) Scanner Failure - turn power off then on. When I turn the machine off - then on, the scanner arm will slowly drag back to it's normal position. I can then scan another page - machine locks up in the left - then error - then shut off - turn on - drags slooooooowly to the right. and on & on & on. The machine is 1 1/2 yrs. old. "HELP ME PLEASE"!!!!!! Angie

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Re: Scanner Problem

May need to open the top drag the scanner all the way away from its home position, and then turn on, let the scanner find its way home. May help

Posted on Feb 09, 2008

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Scanner Motor is bad or sensor in the scanner is bad the section under the big glass is consider that scanner. Does the bright lite come on if you keep the document feeder up and make a copy? Does it move to scan the document? cable broken one each side of the scanner as it moves. Open close the front door. to reset or try open front door to the upper left small access plate one screw remove push small button.

Feb 22, 2014 | Minolta EP4000/5000 CS/PRO Copier

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Can Lexmark x2470 scan and print a double sided document?

after reading the manual,, yes it is possible - not that it tells you how to do it though so read on.
Until you become familiar with the process just use one sheet of paper at a time in the printer.
As you know, in the scanner the top right of your document goes to the right hand front corner of the scan bed (the clear window), place the page on the scanner and scan.
Pick up the printed sheet of paper and flip it so the left hand side edge is now in your right hand and the right hand edge is now in your left hand and you are now looking at the blank side of the paper.
Insert the page back into the sheetfeeder.
Flip the page to copy in the scanner so the rearmost edge of the paper is now to the front of the scan bed and the front edge of the paper is now towards the rear (you should now be looking at the page you scanned previously).
Scan the page.
you should have now scanned both sides of one sheet of paper to another sheet of paper.
as your printer does not have a sheet feeder for the scanner you have to do the process manually. hope this helps.

Apr 20, 2011 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

How can I scan to email. I can scan and reprint plus I can scan to memory card

To use this feature in Windows, a destination must be programmed in the scan setup before scanning to a destination. See Set up the product Scan To button.

Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.

Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

On the product control panel, press Scan To.
Use the arrow buttons to select a file destination.
Press Start Scan or OK to scan the document to a file.

Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.

Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.


Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

Nov 25, 2010 | HP PhotoSmart C5150 All-In-One InkJet...

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J4580 OfficeJet All In One Printer Laser: the printers scanner is not working and when i pre...

Just check that can you scan from HP Solution Center, if yes. Then perform the steps given below to resolve the issue.

Open HP solution center:
CLick on settings:
select scan settings from settings.:
A Menu Appears.
select scan to setup:
a new page will appear:
you will see all options on the left side:
select all the options manually and click on the right arrow
to move all the options from left to right side.
after perfoming these steps.
Restart the printer:
and try scanning from printer now.
now will be able to scan from printer itself.

May 18, 2010 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

Lines on my copies

As the page you wish to copy goes through the document feeder, it passes the scanner as well as a white plastic band that the scanner "compares" the dark writing or data on the page to. If this white plastic band is not very clean, the scanner reads the dirt as if it is part of the image you are scanning. Try cleaning the band as thoroughly as possible, as well as the small piece of glass to the left of the larger glass on the flat bed scanner. Make another copy to test your results.

Hope this helps!

May 07, 2009 | HP LaserJet M5025 MFP All-In-One Printer

1 Answer

HP PSC 1510 Scanner - Left side print is black (un-scanned)

Uninstall and reinstall the scanner utilities. Also make sure antivirus is disabled.


Jan 25, 2009 | HP PSC 1510 All-In-One InkJet Printer

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Scanner not responsive. You can choose to have the document scanned to your PC but nothing happens and either location.

Hi, we need to check first if this issue is caused by the scanner it self or by the scanner driver. Please try the following to check if your scanner is physically functioning or not:

Basic Copying
1. Open the scanner lid.
2. Place your document face-down on the glass. Move your document about 0.1 inch from the top and side edge so your entire document is scanned.
3. Close the scanner lid.
4. Be sure the COPY button is lit. The default copy settings are displayed on the control panel.
5. Press the Color Copy button (for color copies) or B&W Copy button (for black and white copies). Your document is scanned and then printed.
Note: Depending on the copy settings chosen, your copied image size may not be the exact same size as your original.
If the image was successfully copied please uninstall the scanner driverm download the latest driver in and install it. Try scanning.

If the issue still present we will need to ensure the scanner is being recognized correctly. Have you had any other scanners installed on the computer previously? We would suggest checking the DEVICE MANAGER for any conflicts.

Get to the Device Manager by:
1. Right-Clicking on MY COMPUTER
2. Left-click on PROPERTIES.
3. Click on the HARDWARE tab, then DEVICE MANAGER.
In the Device Manager please for the following:
1. Any yellow or red X's, question marks or exclamation marks.
2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT.

To scan in paint:
3. Choose COLOR PHOTO.
4. Scan.

It is also possible your Windows Image Acquisition (WIA) service is not started.

To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.


Jun 16, 2008 | Epson Stylus CX6400 All-In-One InkJet...

1 Answer

How do I scan a bunch of originals from the tray and get 1 file for each page?

Loading originals to scan
Use these instructions to load originals into your device for scanning. For the best quality
scans, use the flatbed scanner. See Selecting media for the automatic document feeder
(ADF) for guidelines on choosing original documents for scanning.
Loading originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) input tray is free of media.
2. Lift the flatbed scanner lid.
3. Place the original document face-down on the flatbed scanner with the top, left corner of
the document at the lower-right corner of the glass.
4. Gently close the lid.
5. The document is ready to be scanned.
CAUTION To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner
surface. Always close the scanner lid when the device is not in use.
Loading originals into the automatic document feeder (ADF)
input tray
Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of
the media), or fewer sheets if the stack fills the ADF.
The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes
use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by
15 inches).
1. Make sure that the flatbed scanner contains no media.
2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF
input tray, with the media stack face-up and the first page to be scanned on top of the
3. Slide the stack into the ADF input tray until it does not move any farther.
If this helps you, let the Boss, Know...

May 13, 2008 | HP LaserJet 3030 All-In-One Printer

2 Answers

"scanner failure"

see if you can access the internal workings of the scanner, and see if there is something blocking either the track the the light is moved by, or the rail that holds the whole thing together. Also see if there is something preventing the cables that are attached to the light from fully extending.

Feb 21, 2008 | HP Photosmart 2610 All-In-One InkJet...

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