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Laptop cd dvd drive

I bought an acer aspire 9300 last april. recently my laptop does not want to play or burn cd's. it does acknowledge that there is a disc in the drive but will not play it. what will be causing this

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  • conker465 Sep 07, 2008

    This solution worked but the next time the laptop was turned on the drive was gone again?......

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Follow these steps


Try cleaning the Drive using a drive cleaner , it must read your cds or dvds now if not call your hardware vendor.

also reinstall your Burning software

try burning CDs if it is not working may be a hardware problem

Good Luck

Posted on Jan 27, 2008

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The issue of your DVD not able to play or burn disks could be related to software or hardware, you need to try few steps to know the exact cause firstly make sure that the disk that you are using is good and it is not a bad media, the best way to figure this out is to use a number of disks and see if the drive is unable to play them, if the drive is unable to play all the disks that you have tried then try these steps below to fix the issue
1. Click the Start button, click Run.
2. In the Open box, type Regedit, and then click OK.
3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
NOTE: When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor
1. Click the plus sign (+) next to SYSTEM.
2. Click the plus sign (+) next to CurrentControlSet.
3. Click the plus sign (+) next to Control.
4. Click the plus sign (+) next to Class.
5. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. On the right side of the window, click UpperFilters.
7. Click Edit on the menu bar.
8. Click Delete, and then click OK.
9. On the right side of the window, click LowerFilters.
10. Click Edit on the menu bar.
11. Click Delete, and then click OK.
12. Click File, and then click Exit.
13. Restart the computer normally.
Note: In few machines you will not be able to find both upper or the lower filters and there would only be one of them available, so please do not worry and follow the instructions and delete the one which is found either the upper filter or the lower filter which is available if you are unable to find both.

Regards
Malik Khan

Posted on Jan 26, 2008

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1. This could be due to hardware/software.

2. If you insert a CD into it and can you browse the CD content via explorer? If yes; the CD drive seems to be ok. If no, the CD drive is dirty and needs cleaning or faulty and needs to be changed.

3. If you can browse the content of the CD but the CD will not play, it might be the player software problem.

Let me know how this goes.

Posted on Jan 26, 2008

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Could be hardware or software.
This should be under warranty, so call the manufacturer.

Posted on Jan 26, 2008

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