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Re: Request for help
What are the symptoms ? I do not find those codes in any of my documentation for that product.
Does it come on at all? Does it just click and click.
A normal problem on that machine has a letter first.
Like C 4000, J1000.
If you could tell what happens when you turn the machine on and the sequence before those numbers come up.
Sounds like your Main Board or the Non Volitile Memory failed.
That would be the most likely problem if those numbers come up instantly.
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most possible cause is the Memory added above the 32MB base is failing. if thats how you have it setup.
Remove the additional memory module from the machine and test the machine.
If the machine powers up and prints correctly this confirms the additional
memory has failed. Insure the memory removed form the machine is the correct
memory for this product and that it was installed correctly. Replace the
defective memory if it is Xerox memory. If the memory was purchased by the
customer and is not Xerox memory they will need to file a warranty claim with
the company they purchased the memory from.
It happpens when the Catridge is unable to Communicate with the Printer.............
In this case what i would request you to do is...............
Unplug the Power Supply from the Printer
When u remove the cover of the Printer behing the Catridge carrier which holds the catridges u will see a thin long transparent strip which looks like a Tap...........
Take a Dry Paper Towel and Gently wipe that tape from right to the left it is very delicate so pls do it gently............
Now Take out both the Catridges from the Printer..............
Move the Catridge carrier which holds the catridge, From right to the Left and From Left to Right for abt 10 Times...............
Now u can insert both the catridges in and Turn On the Machine..........