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Factory Restore computer

My friend has a HP computer and when she gets online her computer says it has 30 seconds to save all file. Then it shuts down. It doesnt shut down unless she connects to the internet.

Should she factory restore it. And how would she do this. She has the cd.

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  • Anonymous Apr 30, 2008

    i need to restore my hp the it's factory mode

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  • 171 Answers

Yes, factory re-imaging of the computer will work. But it's overkill.

Her computer is most likely infected with a virus that tells windows to shutdown.

Before reformatting the computer, have her boot into safe mode. Do this by hitting F8 while the computer is booting, and the safe mode menu will pop up, where she can pick "Safe Mode" as the method of booting.

When windows comes up, she should run a virus scan on her computer and try and get rid of the problem. She does have some kind of anti-virus utility installed right? If not, get AVG Free Edition from http://free.grisoft.com/doc/downloads?prd=aff

Posted on Jan 25, 2008

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Posted on Jan 02, 2017

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