Question about Philips SA4010 MP3 Player
Were having problems putting the songs onto the MP3. Every time we go to play them it always comes up with File Format Not Supported.. I have downloaded the software onto my computer.
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again
2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab
3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.
4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.
-Tha Mp3 Doctor
Posted on Feb 04, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 22, 2011 | Philips Audio Players & Recorders
Apr 05, 2011 | Philips Audio Players & Recorders
Mar 03, 2011 | Philips SA2310 GoGear Mp3 Player
Apr 25, 2009 | Philips Audio Players & Recorders
Jan 03, 2009 | Philips GoGear HDD6330 MP3 Player
Dec 27, 2008 | Philips PSS110/17 MP3 Player
Sep 16, 2008 | Audio Players & Recorders
Dec 26, 2007 | Philips GoGear SA261 MP3 Player
105 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: