Logitech Harmony 890 LCD Remote Control Logo

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Mary Krotzer
Mary Krotzer Posted on Dec 23, 2009
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Lcd screen on remote control is blank - Logitech Harmony 890 LCD Remote Control

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  • Expert 89 Answers
  • Posted on Feb 28, 2010
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Hey!

I had this same problem with my Harmony 890 and when I contacted Logitech, they told me to do the troubleshooting steps below and I got it working again!!!


1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this helps!!!

-Kennedy

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Related Questions:

0helpful
2answers

Screen went out now remote does not, come on, control tv, or hook up to computer.
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
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Mar 08, 2010 • Logitech Harmony 1000 LCD Touchscreen...
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Screen display not activated, no display except light background
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.

If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Read full answer
Dec 20, 2009 • Logitech Harmony 525 LCD Remote Control
0helpful
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Harmony 890 Screen lights up but no text shows, its just blank
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.

If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Read full answer
Oct 22, 2009 • Logitech Harmony 890 LCD Remote Control
0helpful
1answer

My logitech harmony 890 remote's screen is blank. it still works fine, but the screen is blue and blank
This seems as though it may be a hardware issue. Please try contacting logitech through phone support of email support under the contact page on www.logitech.com
Read full answer
Oct 02, 2009 • Logitech Harmony 890 LCD Remote Control
2helpful
1answer

Blank Blue Screen, but buttons still work
I had the same problem and when I took the remote apart the ribbon connecting the lcd screen to the remote controller board was sheared. The remote was dropped and the impact caused two of the traces on the ribbon to tear.
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Sep 29, 2009 • Logitech Harmony 890 LCD Remote Control
2helpful
1answer

Screen is blank on Logitech Harmony 890 remote. It is charged
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Read full answer
Sep 25, 2009 • Logitech Harmony 890 LCD Remote Control
0helpful
1answer

Have blank screen, but remote works. Harmony 890
If the screen is still blank after you update the firmware in safe mode, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.


Hope that helps :)
Read full answer
Sep 25, 2009 • Logitech Harmony 890 LCD Remote Control
3helpful
1answer

Harmony 890 screen is blank
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Read full answer
Sep 09, 2009 • Logitech Harmony 890 LCD Remote Control
4helpful
1answer

Screen is blank
HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.
If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
Read full answer
Aug 28, 2009 • Logitech Harmony 890 LCD Remote Control
0helpful
1answer

My daughter spilled water on the remote and now I have an LCD module failure appear on the screen during testing, then the screen goes blank. Where can I send it for repairs?
Unfortunatly, Logitech does not provide repairs for Harmony products.
Read full answer
Jun 25, 2009 • Logitech Harmony 880 LCD Remote Control
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