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TV will not come on when remote is pressed.
GE D52GW12 52 in. Rear Projection HDTV-Ready Television
Problem for GE D52GW12 52 in. Rear Projection HDTV-Ready Television
Same problem. I think GE need to recall this tv. It cost too much just to throw away.
Popular Solutions for GE D52GW12 52 in. Rear
Questions and Unsolved Problems for GE D52GW12 52 in. Rear
Do you recommend GE D52GW12 52 in. Rear Projection HDTV-Ready Television?
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when the tv is turned on it does not stay on
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tv will try to turn on. It will cut on for a second, cut off, then cut on again and then cut off for...
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tv will not turn on
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tv want come onlight comes on and goes off
65 Other Users Have The Same Problem - Continued
Comment by stclair303, posted on Apr 07, 2009
same here I called 877-722-4388 looks like it will be out of my pocket to fix. please help if you can.
Comment by alokgoel, posted on Apr 04, 2009
same problem. I called the thompson but they asked to call the authorized agent at my own cost. I got this late 2004 and it is april 2009 now. I guess I will have to repair it my own cost
Comment by soulman864, posted on Apr 03, 2009
I have had this tv sitting around for months now and have called thomsan several times...boy oh boy the customer support is "amazing". I am glad to see someone take action against GE, especially after the way they brush off the claims of a defective product. If you could keep me posted on the development of the case ramakk that would be grealty appreciated thank you- James
Comment by Guest, posted on Mar 24, 2009
Hello All
I wrote to BBB and the CEO of Thomson in Indianapolis with absolutely no response about this problem. I will be filing a small claims case in Fulton County GA this week.
ramakk
I wrote to BBB and the CEO of Thomson in Indianapolis with absolutely no response about this problem. I will be filing a small claims case in Fulton County GA this week.
ramakk
Comment by Guest, posted on Mar 13, 2009
Same thing...started with sparking noises, burnt smell, now the "on" light comes on and off three times and TV doesn't start up...I guess I'll be reporting it as well
Comment by Guest, posted on Mar 10, 2009
I have the same problem. I called the number that somebody posted above (866-465-7366) and was told to call 1-877-722-4388. I gave them my model # and serial # name, phone #, address and was put on hold for a few minutes. He came back and told me that I have to call an authorized repair place to have it fixed, and that they do not cover any fee's for that. I asked about a recall or anything the company was doing since this was a big problem and he said there was nothing. Figures!! Here, pay 1000 dollars for our tv and fix it yourself in a few years cause its a crappy model!!! Thanks GE!!
Comment by Guest, posted on Mar 10, 2009
Same exact problem. We purchased the tv in oct 2004 from best buy. I don't know what to do, but it seems like a waste of 1000 dollars!!
Comment by jasperjsmith, posted on Mar 05, 2009
JASPER SMITH - I have the same problem - Purchased unit in Dec of '04 from Best Buy and Tuner went bad in '07. I had it repaired undre warranty. Now in Feb of '09 the unit just shut off while watching it. When i try to turn it on then green LED lights for about 5 sec and I can hear the static as if it's about to power up. But the light goes out and the unit never powers up. I called GE and the said the power supply was discontinued July of '08. Products supposed to be supported for at least 7 years. Hmmmm. I have to do more research.
Comment by ty_lathan, posted on Feb 20, 2009
Same problem everyone else had with this model, whats going on?
Comment by kimmytw, posted on Feb 16, 2009
Same problem purchased in 2004 - on light blinks 3 times - tv doesn't come on
Comment by Guest, posted on Feb 16, 2009
Same problem here - Green light blinks 3 times with high pitched whistle - Never turns on. I called GE. They gave me a local number for repair, which has been disconnected. Guess I'll never buy Ge again!
Comment by kdsykesfl, posted on Feb 07, 2009
Same issue with mine -- green light comes on, high pitched noise, then it shuts off. Tries to turn itself on 2 more times and then it stops. Also smelled electrical smoke in the back. Purchased mine in 2004 and stopped working around Sept 2008. Picture tube went out before once during warranty period and Best Buy fixed it. Now this. Definitely a recall should be demanded.
Comment by kdsykesfl, posted on Feb 07, 2009
I agree completely. We have the same problem too. Picture tube already went out once during warranty period. Now that it's between 3-4 years old and out of warranty, it has the same problem you described. Green light comes on, you hear a noise as if it's going to power up, then it shuts off. It attempts to restart 2 times on its own, but never does.
Comment by splatt1, posted on Feb 01, 2009
Another with the same exact prob. purchased Nov 2004 stopped working this week.
Comment by Guest, posted on Feb 01, 2009
I have a Thomson 32WB624 fith the ITC222 chassis. I bought it in May 2004 and it's been sat dead for about 10 mths now. Exactly the same symptoms as I've read several times below - 3 high pitched noises then nothing. Tried calling Thomson when it first occurred, but was fobbed off in the same way as many others. I've just found this site, and I can't believe how many others have had the same problem! For me, it was 1,399 Euros wasted.
Comment by dogman2, posted on Jan 26, 2009
same issue...Model # D52DW12..won't come back on...also purchased Nov 2004...This should be a recall...I have 100.00 tv sets that are as old as my kids and still work great...1000.00 set that just goes caput in a short time....way to go GE!!
Comment by Guest, posted on Jan 25, 2009
We have the "same problem".
I have many many years of Navy electronics and general TV & radio repair. I find this television to have the worst track record of any consummer electronics,owned or repaired.
The flyback was at fault and the Horizontal Oscillator was replaced as a matter of process.
I have many many years of Navy electronics and general TV & radio repair. I find this television to have the worst track record of any consummer electronics,owned or repaired.
The flyback was at fault and the Horizontal Oscillator was replaced as a matter of process.
Comment by ssmarsh, posted on Jan 23, 2009
Bought mine in November 2004 and this just started happening to my TV this week. I called Thomson (800-447-1700) and all they told me was to call my local authorized service rep. When I mentioned to Thomson that a quick Google search showed this seemed to be a common problem, the call center guy said they had no record of it. Nice.
Also, the extension given in a post below (866-465-7366 x3779) no longer works. It's some travel company called Ameniti.
Also, the extension given in a post below (866-465-7366 x3779) no longer works. It's some travel company called Ameniti.
Comment by ramakk, posted on Jan 22, 2009
I complained to BBB of Indiana. Here is their response.
*************************************************************
We are concerned about the difficulty you experienced and understand the inconvenience incurred anytime a product fails to function properly.
Each product is covered by a written warranty that states the coverage for labor and parts. This warranty is fairly standard in the electronics industry and experience has shown that any defects in the materials or workmanship will show up within the warranty period. The least that we can do is refer the customer to one of our Authorized service center:
RAPID ELECTRONICS REPAIR 1690 COBB PKWY S STE C MARIETTA GA 30060 770-955-2631
**************************************
I have rejected their solution and complained o BBB that they need to fix this and gurantee the repair for life because this seems to be a well known problem. I was kind of amused by the sentence that begins "the least that we can do is ...." they have obviously done the least that they can do:-(
Lets see what happens. I have also registered a complaint with US product safety commission.
We are concerned about the difficulty you experienced and understand the inconvenience incurred anytime a product fails to function properly.
Each product is covered by a written warranty that states the coverage for labor and parts. This warranty is fairly standard in the electronics industry and experience has shown that any defects in the materials or workmanship will show up within the warranty period. The least that we can do is refer the customer to one of our Authorized service center:
RAPID ELECTRONICS REPAIR 1690 COBB PKWY S STE C MARIETTA GA 30060 770-955-2631
**************************************
I have rejected their solution and complained o BBB that they need to fix this and gurantee the repair for life because this seems to be a well known problem. I was kind of amused by the sentence that begins "the least that we can do is ...." they have obviously done the least that they can do:-(
Lets see what happens. I have also registered a complaint with US product safety commission.
Comment by jay7367, posted on Jan 21, 2009
Same Problem within three years. I think there should be a recall and GE knows this by having the same problem in same time frame. If not resolved there should be a class action, it will be very easy to win just by investigating GE's Tech Support computers database with the same problem and number of complaints.
Comment by ramakk, posted on Jan 09, 2009
I have the exact some problem. I bought this (GE D52GW12) at Best Buy in late 2004 and we have been experiencing this problem intermittently for the last two weeks and today it finally died. Per one of the suggestions, I will be calling GE / RCA / Thompson today. will keep you all posted.
Thanks.
KK
Thanks.
KK
Comment by seaj5, posted on Jan 04, 2009
TV cracked, smoked and shut off. This TV was repaired under warranty after one month, took them 3 months to get it back. Now it is 3 to 4 yrs old and went out again. Mine burned up the circuit board, copper on bottom melted right where a red/blue wire connected to the circuit board.One of the pins connected to the circuit board arced, melted off and is like welded to the female connector, which goes to one of the three projectors. I think this was a bad connection, no other parts looked bad. It was close to the flyback thing I saw in other post. Can I get a new circuit board for this? When the tech repaired the first time, he said he had to repair the circuit board.I know this circuit board is not repairable.
Comment by strmnorm8277, posted on Jan 03, 2009
Same problem. TV went blank while I was watching, made electrical "snap, crackle pop" noises and bright flashes were coming from the rear of the TV. I have not tried to turn on yet after that. It appears this TV is a lemon. Anybody having luck with GE?
Comment by Guest, posted on Dec 31, 2008
Wow! I hope a lawyer-type consumer gets burned the same as all of us and can do SOMETHING. This is incredible. How can Best Buy sell us all the same GE unit from Thompson electronics without knowing that this is a piece of junk. Mine is almost 4 yrs old and has the exact same problem. I'm not sure if I'm more pissed at Best Buy or GE/Thompson. Shouldn't have to try to fix it myself or pay for it to be fixed. Anyone have any ideas?
Comment by OLEARY1967, posted on Dec 29, 2008
I also have this same piece of **** T.V. Has anybody had this fixed yet? What is everybody doing with these anchors?
Comment by Guest, posted on Dec 28, 2008
We have had the same issues. We bought the tv 4 years ago and it has died, did smelled smoke turn itself off all of it.
Comment by zip100473, posted on Dec 17, 2008
Thank God I have a PSP from Best Buy for 9 more DAYS!!! I am going to ask the Tech to junk it. I think that this is failure on the part of the manufacturer and the company that sells it. Thank God that no one has died! There is a real concern to the health and well-being of the consumer. Once I verify that this indeed is a failure of that part I am going to write the MN state attorney's office as well as my state governor and rep. This should be investigated. I think that there was some angle to sell these fast knowing that they were defective.
Comment by Guest, posted on Nov 25, 2008
Same problem, and I don't have anything big enough to take this thing to the shop. I've had it less than 2 years.
Comment by Btee402, posted on Nov 19, 2008
Called the 800 number left below and was just directed to a repair man nearby. I've reported them to BBB and strongly recommend everyone to do the same. Anybody have any advice on how to fix it myself without hurting myself. Minimal electronic experience
Comment by polyn, posted on Nov 14, 2008
SAme problem, repair guy said high voltage power supply is the problem and asking for $440 to repair. Same model number, chassis number
Comment by valsolco, posted on Nov 12, 2008
Hi,
Got the same problem as most people. My chassis no is ITC 222 bought from Best Buy. We already called the number that was left by somebody here for refund. They said no refund, warranty is only for a year. Can somebody tell me what flyback part number should we get and where? Also, I would like to report them to as many agencies as possible. Please let me know where. I am really annoyed at having a TV that lasts for 3 years only.
Got the same problem as most people. My chassis no is ITC 222 bought from Best Buy. We already called the number that was left by somebody here for refund. They said no refund, warranty is only for a year. Can somebody tell me what flyback part number should we get and where? Also, I would like to report them to as many agencies as possible. Please let me know where. I am really annoyed at having a TV that lasts for 3 years only.
Comment by Guest, posted on Oct 16, 2008
OH MY GOODNESS!! I have the SAME problem...please help.
Comment by plato2222, posted on Oct 13, 2008
Yup- same problem! Except the picture in the TV (D52GW12) started to stretch and the three primary colors took on a 3-D look. After turning it off and waiting, I tried it again and this is when it began to smoke and the distinct sound of crackling- much like that of a sparklier (firework) scared me enough to unplug it. Now it all it does when plugged in is light up the power button and then turn itself off approx. 10 seconds later. I've had this television only three years and it was manufactured in 12/2004. Maybe there needs to be more pressure for a recall! This is not the most inexpensive television around and I figure most people don't have the kind of funds that makes replacing a larger ticket item once every three to four years reasonable. I will NEVER purchase a GE appliance again! OH and I have every intention of asking anyone and everyone I know to do the same! For their protection! Thank God it didn't burn down my house or hurt my children!
Comment by Guest, posted on Sep 27, 2008
Same problem here, green light blinks 3 times and the TV shuts down.
Comment by tladytw, posted on Sep 07, 2008
while watching tv the set made a cracking sound and then turned off
Comment by Robanderson, posted on Sep 07, 2008
have the same problem as everyone else, I turn on my T.v. and makes a high pitch noise and than shuts itself on and off 3 times. :/
Comment by applefreak, posted on Aug 28, 2008
GE Model: D52GW12
CHASSIS NO.: ITC222
MANUFACTURED: MEXICO SEPTEMBER 2004
SERVICE NO.: D52GW12YX2
=====
No problems before. I had noticed the alignment had started to drift (CNN News Bottomline over the years had sank 1/4 of the way below screen). No other problems. The night it died I attempted to turn it on, speakers made the normal thud noise, then a loud squeal from behind the TV and the power light went off. Television didn't respond to the remote to turn back on. I unplugged the power for 60 seconds and plugged back in... TV automatically turned itself on (as programmed) with same result. I could visually see sparks through back vents and smell electrical smoke.
Comment by jrleopards, posted on Aug 26, 2008
Tv smells like burning wires, smoke coming out, crackles, just went out while watching. Has there been a recall for this tv? It is not even 4 yrs old yet, bought in nov 04. This is a ripoff!
Comment by Guest, posted on Aug 23, 2008
GE D52GW12 BOUGHT IT FEBUARY 1,2005 AND TODAY IS AUGUST 23,2008 AND THE TV TURNS OFF BY ITSELF
Comment by kquave, posted on Aug 20, 2008
I have the same problem as most. The TV went blank while watching it one day. Now you turn it on, hear sound, and it shuts off. It will attempt to turn itself of and on about three times. I brought it to the shop and was told the part it needed was no longer available. I have called Thompson several time, however, was basically told they could not help me because the TV is out of warranty. Any news on a recall?
Comment by mikewohlwend, posted on Aug 20, 2008
Same thing going on with mine. Model - D52GW12 chassis - ITC222
Comment by Bonziila, posted on Aug 19, 2008
I have the same Problem. When you turn the TV on It makes a squealing sound and shuts It"s self off The Model # IS D52GW12. I have owed this TV less than 4 years. I also had a warranty so the first time this had happened it was fixed, but not for long. I miss my TV
KK2681@aol.com
KK2681@aol.com
Comment by Smiljanic, posted on Aug 11, 2008
We have the same problem. Turn tv on, power light is green, hear a high pitch and kind of sounds like a spark, smells burnt and then it powers itself off. No picture, no sound. Unplugged it and not sure what to do at this point.
Comment by oquen2, posted on Jun 03, 2008
I HAVE THE SAME PROBLEM. WE BOUGHT OUR TV THREE YEARS AGO ,AND NOW WHEN WE TURN THE TV ON THE LIGHT GOES ON AND YOU CAN HEAR THE SOUND BUT THE SCREEN DOESN'T GO ON AND A COUPLE SECONDS LATER THE TV SHUTS OFF.
Comment by Deb Hollis, posted on May 12, 2008
When I power the TV on,there is a high pitched squeal and then it shuts off. The TV will not come on.
Comment by GVC66, posted on May 05, 2008
Hello,
I just spoke with the Customer relations department for this. They dismissed this as a "unusual" problem. PLEASE CALL 1-866-465-7157 and open a case for this issue. I will follow up with filing a report with the Federal Trade Commission and my Governor, I would recommend everyone do the same. Planned obsolescence is stealing!!!! Defective equipment that can cause fires is negligent!!!
I will follow up!
I just spoke with the Customer relations department for this. They dismissed this as a "unusual" problem. PLEASE CALL 1-866-465-7157 and open a case for this issue. I will follow up with filing a report with the Federal Trade Commission and my Governor, I would recommend everyone do the same. Planned obsolescence is stealing!!!! Defective equipment that can cause fires is negligent!!!
I will follow up!
Comment by GVC66, posted on May 04, 2008
Help.. I have the same issue!!! What of a recall? thing will not turn on!!!! crackles, etc. etc.
I took off the front to see inside however I have not poked around or drained the caps yet.
Glenn -
glenn_cohen@hotmail.com
I took off the front to see inside however I have not poked around or drained the caps yet.
Glenn -
glenn_cohen@hotmail.com
Comment by ftcfm4, posted on Apr 25, 2008
I also have the D52GW2 Chassis#I ITC222. Can you please tell me where i can find the correct part# for the flyback ,and then where can i purchase the flyback .
Comment by pete3000, posted on Apr 09, 2008
Mine now has just started to do this. I removed the back of it and looks like i can get to everything, just what do i need to replace?
Comment by Guest, posted on Mar 30, 2008
same problem after 3 years my tv just died on me while i was watching it .ge needs to recall and we need to find away tomake them fix them or give us at least half our money back.
Comment by RBrake, posted on Mar 28, 2008
Had the same problem after almost exactly 3 years. Heard crackling sound and the smell of burnt electronics. Set tries 3 times to turn on and then shuts down.
RBrake
RBrake
Comment by janaT, posted on Mar 27, 2008
Yes, I have the same problem. I've had the TV for just 3 years and then all of a sudden when you turn the power on, you will hear a sound on the back of the TV like little crickets or bees. The power button will go on and off a couple of times and then shuts off -- screen all black. HELP! This was an expensive TV.
Comment by PoePoe, posted on Mar 26, 2008
I'm having the same problem after two and a half years. Purchased from Best Buy. Modlel d52gw12 Chassis ITC222. TV shuts itself down.
Comment by glstockton, posted on Mar 25, 2008
I have the the same problem as Chinton, the scary part is that I could actually smell the burning part. I tried looking on-line for a "board" replacement P/N PSB-910 C016 186 144 356 11668 but I didn't have any luck.
Comment by Guest, posted on Mar 24, 2008
I have the same model tv. and same problem. I notice that the [focus and screen] part in side was on fire. the transformer maybe?
Comment by Pullmans, posted on Mar 03, 2008
My TV tries to come on and just goes back off. I took it to the repair shop and they were unable to get parts. I called Best Buy where I bought it and they came out to tell me to throw it away. They just replace those TV's because they cost more to repair than to replace. This will cost more than $1000.00 to repair if they can get parts. They have not had much luck even getting parts. I did not even have this TV for 3 years when it broke down. This is ridiculous!!!!
Comment by ktaz12, posted on Mar 01, 2008
this tv sucks.it does the same thing.flashes and sparks.it was bought in 2005.
Comment by vtrogers, posted on Feb 23, 2008
I have the same tv, same problem, same chassis number, please help! Is this a lost cause or is there hope?
Thanks!
Thanks!
Comment by katfish1, posted on Jan 28, 2008
My model and chassis is the same as the above. If anyone can diagnose please let me know.
Comment by appainter, posted on Jan 27, 2008
I have had the smae problem
my chassis number is ITC222
my chassis number is ITC222
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