Question about SanDisk Sansa e260 MP3 Player

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Sansa e260 won't connect to my computer

When I hook my Sansa e260 to my computer, it connects, then refreshes the database and disconnects, then reconnects, then disconnects, and then keeps repeating over and over again. I used to think this was a great mp3 player, but I have already replaced it once, now this, I am getting very frustrated.

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Re: Sansa e260 won't connect to my computer

See if thers a firmware update for it do windows update run ccleaner tool get out junk in computer may clog it up go to ther web site and download ther latest software and updates cheak for firmware updates ok uuiseing usb 2.0 ports also

Posted on Jan 25, 2008

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1 Answer

Can't get past "Refresh Database" Screen


Try taking it back to the shop.
If not go to


Jul 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 frozen on refresh database

Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Apr 11, 2009 | SanDisk Sansa e260 MP3 Player

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My MP3 Sansa e200R froze while refreshing the database

Hold the menu button down for 15 seconds. This will reset the player

Mar 22, 2009 | SanDisk Sansa e260 MP3 Player

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When i start up my SanDisk Sansa E260 it starts then resets

I had the same problem when I connected to the computer. So I used my friends Labtop definite 2.0 usb. Did you try to update your sansa click on link and download install run connect sansa when asked.

I hope this works

Feb 19, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database error

Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]


Jul 27, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Refresh database?

Try this

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Jun 19, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 freezes up

It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you:

Always remember to update the firmware on your products, it is a wise idea to do so. (: < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: Give them some time, their swamped with emails at the moment.

Jan 27, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

My screen is messing up

Hi hope this helps. Turn off your e260. Slide the hold switch for it to show red/orange color. Then press the record button and the menu button until you see on the screen of the player "Welcome to Recovery Mode". Now go to the sandisk website and download the firmware update if you have not tried to update the firmware of the player. Run and install it on your computer, when it ask you to connect a device hook your player to the computer and then it will try to look for updates for the player. When it does update the firmware of the player. And also if you can get to the menus of the player you may want to format the player maybe it is your songs causing the problem. Switch the player to MSC then open My Computer and format your player on that window.

Jun 17, 2007 | SanDisk Sansa e250 MP3 Player

7 Answers

"refresh database failed" how do I do a database refresh?

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

Nov 15, 2006 | SanDisk Sansa e260 MP3 Player

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