Ilo freezes Red ilo- when starting it will play songs up to one certain song and then it freezes. I have to take out battery to shut off. I then removed the song that froze, it then in return freezes on the next song . In turn, I have to take out battery and it will not play any songs past that point, it just freezes. Can someone help? Thanks, Brenda.

Try this...
1. Open up your My Computer Icon to show your drives installed on your computer and take note which ones are installed. Leave this window open.
2. Connect your ILO device and wait for the two additional movable disk drive to appear in your My Computer window (ex:
removable disk drive [E:], removable disk drive [F:])
3. Right click the first drive that appears (ex: [e:] if the removable drives show as [e:] and [f:]) and select format
4. Click "start" on the format window
5. Disregard the warning notice that pops up
6. Once that is complete retransfer all of your music and then
your device should function properly.