Sounds like you need to prime it. if the water tank is full, then there's no water in the espresso machine. even after we followed the directions in the manual for priming the sirena, we still couldn't get the water to go from the reservoir in the back into the machine.
johnshami had this solution on another post, and it worked for us:
Testimonial: "Excellent advice ... glad that the machine is working properly again ... thanks "
This worked for me too -- it's true that you have to **** REALLY hard and also I had to do it about 7 or 8 times.
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