Question about Magellan Roadmate 760 GPS Receiver
I've read several postings on this site from others like myself who have uploaded the map updates that they've PURCHASED from Magellan, only to have the upgrade process kill the unit. I have not however seen ANY postings from anyone who has received a repaired unit back from the Texas Repair Center. I too have a Magellan 760 and have gone through the rigamarole with their call center in India. Their all-time favorite answer seems to be "we can't transfer you to that department because our server is down. Can you call back in 2 hours?". Has anyone else heard this all too familiar line? Let me equip you in advance before calling the 800 number, or the 909 number on the back of your owner's manual. Regardless of which you choose, you will be connected to someone in India. Once they have your name and address they will assign you a customer number. Unfortunately, unlike US companies, this number doesn't mean a whole heck of a lot, it simply keeps your name and address. It keeps NONE of the information that you have conveyed to them about the problem you are experiencing. After going through this process twice with their tech support/customer service people and receiving the familiar "server down - call back" line, I did receive a phone call back from a tech person (a couple of days later) , asking me to phone back and give them the order number for my software update purchase. When I called back, they had NO record of any of my previous discussion with them, and I was back to square one. When I explained to them that someone had requested the order number so that I could be given a Return Order # and the address for the service center, I was told that they couldn't take that information because their server was down. I asked them if their server controlled the use of their fingers and the assistance of a pen & paper, and this got me nowhere. I demanded to speak with the manager of the operations, and learned that even though the department that they were trying to connect me to was located within the same building, they could not do ANYTHING for me with the servers down. They could not WALK to the other department and TELL them the order number so that I could get an RO #, nor could they WRITE IT DOWN to process once the server came up! ARGH! The manager even went on to tell me that they had new servers that they were working with and that they had many problems with it! Only after threatening to call the US Attorney General if they didn't respond within 2 hours did I get some forward action. (Of course I had to explain to them WHO the Attorney General was!) I now have a Return Order # and the address to the Repair Center in Ft. Worth, Texas, but am hesitant to return it until I have seen something that suggests I will actually receive the unit back in working order, or a comparable unit in it's stead.
I urge ALL of you who have had similar problems to file a complaint with the Better Business Bureau. They can be found at www.bbb.org. Also, don't be shy about contacting your local TV network affiliates, especially if they have a consumer hotline department, as well as the US Attorney General's office.
By the way - I found an article online in the CBS News, where the reporter raved about Magellan and their new Maestro product. The article can be found at http://www.cbsnews.com/stories/2007/12/12/scitech/pcanswer/main3608956.shtml
There is a place at the bottom of the page that says "contact CBSnews.com" where you can send a comment to CBS News. As they had previously raved about this company, I urge any and all of you to send emails to their news desk reporting this problem. In the interest of investigative journalism they have an ethical and moral responsibility to investigate and report their findings. If enough people email with similar problems this might trigger someone to do some research, which in turn may have Magellan beginning to take care of this problem.
Lastly, if any of you have puchased the software update using a credit card or debit card, contact your credit card company or bank and get them to REVERSE the charge. You PAID for a product which was FAULTY. This clearly falls under the guidelines for you to dispute the charge and receive your money back. Perhaps when Magellan starts seeing money flowing OUT of their accounts, not from individual consumers, but from the credit card companies and US banks, they will begin trying to find out why.
The bottom line is that the company obviously KNOWS that this is a problem, yet they continue to sell the corrupted software updates. This is clearly a matter of negligence on the part of Magellan, and perhaps even Fraud. There are government departments and watchdog groups who exist to protect consumers like us from this kind of abuse. There is no reason for one single person to approach an attorney about a class-action suit, which will do nothing but take time, and give the lawyers some extra spending money. After all - who wants to get back 50-60% of their investment 2 years from now, thanks to the help of a class-action attorney, when there are avenues we can go down to get the problem resolved quickly and without fees!
I wish I could suggest a solution, but I can't. Without repeating the previous messages, I have gone through much frustration also. In addition to not being abel to get any useful help, my Magellan 760 has developed another problem. The audio has nearly stopped working. The voice is so distroted that I can bearly understand the speech. I paid $750 for this unit just 2 years ago. Magellan tells me that there is NOTHING that they can do to fix it. Meanwhile, I talked my daughter into purchasing a Magellan 760 a month after my original purchase. Guess what? She is also having the same audio distortion problem! I think the units are defective in addition to the software. I will not purchase another Magellan.
Posted on Jan 30, 2008
Tips for a great answer:
Apr 19, 2015 | Garmin Nuvi 610 GPS Receiver
May 02, 2011 | Nextar X3 GPS Receiver
Mar 22, 2010 | Garmin Nuvi 760 Handheld GPS Receiver
Oct 08, 2009 | Digital Video Systems Plenio VXA-3000 GPS...
Aug 18, 2008 | Nextar X3-03 Car GPS Receiver
May 02, 2008 | GPS Devices
Apr 26, 2008 | GPS Devices
Jan 19, 2008 | Audiovox NVX226 GPS Receiver
Jun 28, 2014 | Magellan Roadmate 760 GPS Receiver
182 people viewed this question
Usually answered in minutes!