Question about Magellan Roadmate 760 GPS Receiver

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760 map upgrade kills unit

I've read several postings on this site from others like myself who have uploaded the map updates that they've PURCHASED from Magellan, only to have the upgrade process kill the unit. I have not however seen ANY postings from anyone who has received a repaired unit back from the Texas Repair Center. I too have a Magellan 760 and have gone through the rigamarole with their call center in India. Their all-time favorite answer seems to be "we can't transfer you to that department because our server is down. Can you call back in 2 hours?". Has anyone else heard this all too familiar line? Let me equip you in advance before calling the 800 number, or the 909 number on the back of your owner's manual. Regardless of which you choose, you will be connected to someone in India. Once they have your name and address they will assign you a customer number. Unfortunately, unlike US companies, this number doesn't mean a whole heck of a lot, it simply keeps your name and address. It keeps NONE of the information that you have conveyed to them about the problem you are experiencing. After going through this process twice with their tech support/customer service people and receiving the familiar "server down - call back" line, I did receive a phone call back from a tech person (a couple of days later) , asking me to phone back and give them the order number for my software update purchase. When I called back, they had NO record of any of my previous discussion with them, and I was back to square one. When I explained to them that someone had requested the order number so that I could be given a Return Order # and the address for the service center, I was told that they couldn't take that information because their server was down. I asked them if their server controlled the use of their fingers and the assistance of a pen & paper, and this got me nowhere. I demanded to speak with the manager of the operations, and learned that even though the department that they were trying to connect me to was located within the same building, they could not do ANYTHING for me with the servers down. They could not WALK to the other department and TELL them the order number so that I could get an RO #, nor could they WRITE IT DOWN to process once the server came up! ARGH! The manager even went on to tell me that they had new servers that they were working with and that they had many problems with it! Only after threatening to call the US Attorney General if they didn't respond within 2 hours did I get some forward action. (Of course I had to explain to them WHO the Attorney General was!) I now have a Return Order # and the address to the Repair Center in Ft. Worth, Texas, but am hesitant to return it until I have seen something that suggests I will actually receive the unit back in working order, or a comparable unit in it's stead.

I urge ALL of you who have had similar problems to file a complaint with the Better Business Bureau. They can be found at Also, don't be shy about contacting your local TV network affiliates, especially if they have a consumer hotline department, as well as the US Attorney General's office.

By the way - I found an article online in the CBS News, where the reporter raved about Magellan and their new Maestro product. The article can be found at
There is a place at the bottom of the page that says "contact" where you can send a comment to CBS News. As they had previously raved about this company, I urge any and all of you to send emails to their news desk reporting this problem. In the interest of investigative journalism they have an ethical and moral responsibility to investigate and report their findings. If enough people email with similar problems this might trigger someone to do some research, which in turn may have Magellan beginning to take care of this problem.

Lastly, if any of you have puchased the software update using a credit card or debit card, contact your credit card company or bank and get them to REVERSE the charge. You PAID for a product which was FAULTY. This clearly falls under the guidelines for you to dispute the charge and receive your money back. Perhaps when Magellan starts seeing money flowing OUT of their accounts, not from individual consumers, but from the credit card companies and US banks, they will begin trying to find out why.

The bottom line is that the company obviously KNOWS that this is a problem, yet they continue to sell the corrupted software updates. This is clearly a matter of negligence on the part of Magellan, and perhaps even Fraud. There are government departments and watchdog groups who exist to protect consumers like us from this kind of abuse. There is no reason for one single person to approach an attorney about a class-action suit, which will do nothing but take time, and give the lawyers some extra spending money. After all - who wants to get back 50-60% of their investment 2 years from now, thanks to the help of a class-action attorney, when there are avenues we can go down to get the problem resolved quickly and without fees!

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Re: 760 map upgrade kills unit

I wish I could suggest a solution, but I can't. Without repeating the previous messages, I have gone through much frustration also. In addition to not being abel to get any useful help, my Magellan 760 has developed another problem. The audio has nearly stopped working. The voice is so distroted that I can bearly understand the speech. I paid $750 for this unit just 2 years ago. Magellan tells me that there is NOTHING that they can do to fix it. Meanwhile, I talked my daughter into purchasing a Magellan 760 a month after my original purchase. Guess what? She is also having the same audio distortion problem! I think the units are defective in addition to the software. I will not purchase another Magellan.

Posted on Jan 30, 2008

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When trying to put in an address the Garmin asks me for a country and then does not accept it after typing in the first letter. The other functions appear to be ok.


you need to update your map

Purchase your map updates (if necessary). You can purchase map updates for your Garmin Nuvi from the Garmin website. There are two basic options: a lifetime purchase or a one-time upgrade. The lifetime purchase gives you access to any new updates for the life of your device, while the one-time upgrade will provide you with the latest current maps, but you'll need to purchase again if you want to upgrade again later.

Make sure to log in with your myGarmin account before purchasing the map upgrade.

Connect your Garmin Nuvi to your computer via USB cable.

Open the "myGarmin" website and sign in with your Garmin account. Make sure to sign in with the account that you've purchased the map updates on.

Click the "myMaps" tab on the myGamrin dashboard. This will load a list of all of your purchased map upgrades.

Click the drop-down menu in the "Recent Map Purchases" section. Select your Garmin Nuvi from the list of devices.

Install the Garmin Communicator Plugin when prompted. This is required in order for the Garmin website to transfer the map files to your Gamrin software on your computer.

Download and install Garmin Express. This is the program that allows your computer to interact with your Garmin Nuvi.

Register your device in Garmin Express. If you haven't already registered your device, you'll be prompted to when you start Garmin Express. You'll need to register in order to update the maps.

Click the "Updates" tab in Garmin Express. This will show all of the available updates for your Nuvi, including the new map update you just purchased.

Click the "Show Details" option next to your Map Update. Click the "Install" button that appears. You will need to accept the agreement before the update installs.

Wait for the maps to download and install. Once you agree to the terms, the map update will begin downloading to Garmin Express, and will then be transferred to your Nuvi. This will likely take several minutes to complete.

unplug the Nuvi when the update is complete. The Nuvi will reboot and begin installing the updated software on the device. This may take another couple of minutes.

You can download garmin express here

Apr 19, 2015 | Garmin Nuvi 610 GPS Receiver

1 Answer

Garmin nuvi 760 map update free download

Garmin Express Garmin Express but it probably won't be free. $50 for one time or $90 for lifetime... dont get the lifetime, get a new unit instead.

Jul 29, 2014 | Garmin Nuvi 760 Car GPS Receiver

1 Answer

I need to update my nextar X3-11 gps and dont know how????

Unfortunately Nextar does not offer an update for your unit. See units with available updates below.

Map Upgrades for GPS:

The below units are upgradable with the Navi Extra maps.
  • Q4: From Serial #ML0909020001 onwards. From Serial #YF0909123953 onwards
  • Q4-06: From Serial # ML0909000001 onwards
  • ME: All serial numbers
  • 43LT: All serial numbers
  • V4: All serial numbers
  • V5: All serial numbers
  • I4-BC: From Serial# ML1004000001-ML1004000504 and ML1005001701-ML1005002700
Important Map Upgrade Information:
Please note that refurbished units that have serial numbers starting with MLR or ML999 are not compatible with map upgrades.

Navi Extra Mapping

Please note that Nextar is unable to answer map support questions once the Navi Extra mapping has been purchased. For any map related questions and/or refunds, please feel free to contact Navi Extra at:

May 02, 2011 | Nextar X3 GPS Receiver

1 Answer

We pourchased online the unlimited Garmin nuvi 760

You have to go to GARMINS web site and download the map updater program called Garmin Download Manager. to your pc - then put it on the Garmin.

Here is the download page with many of the Garmin features - I have found Garmin very good about this.

Mar 22, 2010 | Garmin Nuvi 760 Handheld GPS Receiver

3 Answers

How do i get the maps for a plenio vxa 3000

DVS seems to have discontinued the Plenio line of GPS units. If you check around, you can read up on how other people have purchased 3rd party map software and installed on their VXA units. I have OCN installed on my VXA-3000 and it works good (better than the Smart2Go maps that came with the unit in fact).

Oct 08, 2009 | Digital Video Systems Plenio VXA-3000 GPS...

3 Answers

Nextar X3-03

Solution #1 is incorrect. Just bought on of these units at K-Mart the other day. The X3-03 uses NAVTEQ maps, it's even mentioned in the owners manual. Plus there is no CD software that comes with the unit. Plugging the unit into any PC just makes the PC make connect and disconnect alert sounds repeatedly until the unit is unplugged from the USB port. It never even asks where the driver files are. 
I to contacted Nextar through email and asked about updates to the unit and maps. This was their response:
========================== Dear Valued Nextar Customer,
We are sorry, but there are no updates or upgrades for this product at this moment.  We are currently working on updates but do not have a scheduled release date.  When available, the update/upgrades will be posted on our website (listed below). For now, please do not use any upgrades other than Nextar upgrades, or the product will malfunction and your warranty will be voided.
For additional questions please check out our website’s support page:
http://www. nextar. com         
Thank You & Merry Christmas               
Nextar Customer Service:  1-888-849-0846

Aug 18, 2008 | Nextar X3-03 Car GPS Receiver

3 Answers

Cannot upload update

Problem resolved. It seems to have taken several hours for gps to update.
Thanks anyway.

Jul 21, 2008 | Garmin StreetPilot C330 GPS Receiver

1 Answer

What software version is included with the Magellan 760

Magellan® RoadMateTM 700/760 Map and Software Update Version 6 is the latest updated version of this unit.

The version that would have been included with a purchased unit depends on when it was bought.

Regardless of the previous version number, Update Six can be purchased and installed for $79.99.

May 02, 2008 | GPS Devices

1 Answer

Map corrections that i make and update online do not show up on my tomtom. i have hunted and hunted for detailed intructions, but cannot find anything. I find their website and support structure to be...

Map corrections that you post online are for their software techies to use when they are writing the updates. These do not immediately update on your unit when you upload the correction to their site.

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Nortech Navigator e-gps010 map updates

I emailed and asked about if they could email a update or a link and they replied the latest map update for the e-gps10 is 2006, Mine says is was manufactured 10/2006 so it looks like they made it upgradable and havn't bothered to upgrade it yet if they plan to at all. A posting on the web said you could buy a Destinator upgrade, I looked and I couldn't find one for Nortech and the others were $99. I paid $99 for the navigator on discount so I wouldn't pay another $99 for a upgrade myself.

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