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Answering machine unit stopped working (KX-TG1034) stopped working

Had a power outage about two weeks ago. Unit stopped functioning either then or shortly after. On-Off switch blinks and so does th"new message "button. All the phones function properly otherwise.

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  • debuck Jan 28, 2008

    Base unit is not equipped w/batteries. totaly unplugged unit for 30 min/didn't help..........

  • debuck Jan 29, 2008

    thanks 4 try'n

  • joannaS Jun 02, 2008

    I am having the same issue,



    The power went off and now the machine won't kick in when someone calls. Everything on the machine is set properly and the phones work fine but it just won't kick in to record when the phone rings.

  • Nate Arnold Jun 11, 2008

    Same problem here - power outage and now the answering device won't work (KX-TG1034). Any solutions?

  • Anonymous Jul 29, 2008

    mine started doing this during setup. it has been setting for a few weeks. i called panasonic expecting an easy solution, such as a soft reset. they told me to send it in for repair with the reciept. i dont have the reciept, not sure its still under warranty. oh well.... mine is a KX-TG9331T

  • sivaram1951 Oct 30, 2008

    I have one KX-TG 1032S phanasonic phone. Recently I am unable to expand the menu "answering device" in my hand set. In the base unit also I am unable to use the answering machine functions. When pressing the "answer on" button, I heard a beep and the red illumination turns on. I am unable to switch it off. I have to switch off the power to the base unit and again switch on. While switchin on the base unit power, the "answer on" illumination blinks for 16 times and the illumination goes off. Any one pl guide me



    Sivaramakrishnan

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Your problem is kinda common with all digital machines. I don't know if its the sag in the ac line (just as bad as a surge), or a ac surge when it comes back on, but it messes up the power circuit which in turn blows some of the processors (in addition to scrambling the boot program). GillB had the right idea for trying to reset the cpu, but it sounds as if your unit has gotten hit harder than just scrambling the boot program. I don't know how much Bang charges for repairs but from their site it looks as if they bounce you to a local dealer for your service options. Nevertheless, if you reach deadends with Bang or other service options I will try to help you fix it cost effectively though I have never repaired this exact model. You can reach me by googling "answering machine repair" and click the first couple of non sponsored links. Good Luck

Posted on Feb 04, 2008

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Try unplugging/removing batteries to reset defaults and then reset your own message, etc.

Posted on Jan 28, 2008

  • Anonymous Jan 29, 2008

    Sorry I don't profess to be an expert and can't think of what else you can try

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Posted on Jan 02, 2017

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1 Answer

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I don't know yet if this is a resolution, but I'm going to try this tonight. Unplug all bases and remove all batteries from all handsets -- leave this overnight.

Here's the history of my problem. I rec'd this phone for my birthday. 3 weeks in, power went off in my building and answering machine part stopped working. I took it back to the store, and they gave me a new one. 4 weeks in, another power outage and I have the same problem. I called Panasonic, and they told me to unplug all bases and remove the batteries in the handsets for 'a few minutes' to reset the units. I waiting 10 minutes, and replaced all batteries and plugged in all the bases again. No luck, answering machine still did not work. I noticed, however that the phone did not reset as I still had all my phone numbers and caller id history.

I called my brother who is an electrician, and he advised me that the base has a 'capacitor(sp?)' and it will probably take a few hours for it to 'drain' so the phone will reset itself. His suggestion is to unplug all the bases, remove all the batteries and leave everything OVERNIGHT. By that time, the power store in the base should hopefully be wiped out and the phone should reset like new. I will try this tonight and let you know if this works.

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I read about this, and while you were gone, if your power went out, try unplugging the batteries from the back of both phones for a few minutes & put them back in..I hope this helps!

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