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they are known for this! Does it take cd in for a few seconds and spit out? Does it take cd in and just tick? (if you put ur ear up to the drive you'll actually hear it try to spin but just give a lil tick noise). Numark does sell a replacement cd drive which isnt exactly a 100% fix but worth a shot seeing how the unit cost quite a bit. If you do end up replacing the cd drive and does not fix your problem there is also an internal cable. Once you pull out the drive, look inside to the left you'll see a white flex cable which may need to be re-seated. Let me know how you make out!
Unfortunately, we still have not received our batch of service manuals from Numark for all of their new gear. So, I cannot instruct you on the master reset. However, if you contact Numark directly, they will be able to walk you through any issues you might be having with the unit, to safely eject the CD - 401.658.3131 - ask for the Tech/Service Dept