Question about Xerox DocuMate 272 Path-Through Scanner

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ADF won't feed the paper. The feeder wheels are heard turning but the paper won't feed.Replaced the "pad" and cleaned the rollers & glass and checked the feed guide and feed sensor.

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Re: ADF won't feed the paper. The feeder wheels are heard...

If those rollers are turning, and not feeding even after cleaning they simply need replaced. they can get so slick that no ammount of cleaning will help.
Thats what is sounds like.
Like trying to drive a car on ice. No traction.

Posted on Jan 25, 2008

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Error J1

Hello Sharon,

When a document jam occurs, "J" and "1" will display alternately on the function number display panel of the scanner.Please perform the following:
  1. Remove all documents from the ADF paper chute.
  2. Open the ADF while pressing down the ADF open lever. If you are using fi-6130 with the imprinter option attached, please open the imprinter and then open the ADF.
  3. Remove the jammed papers from the ADF.
  4. Close the ADF pushing the center part of the ADF carefully.

If document jams occur frequently, please check the followings:

1. Do the documents satisfy paper specification?

2. Have the documents been jogged?

• Align the edge of documents for stable paper feeding.

• Remove documents with crease or dog-ear.

• Scanning different width of documents may cause skew and result in paper jam.

3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?

4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is


5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.

Hope the above information is helpful.

Thanks & regards,

May 03, 2013 | Fujitsu Scanners

1 Answer

The feeder takes several sheets at a time. How do


When ever you face such type of issue, the Scanner will display U-2 error with the Red led blinking and the TWAIN display will be "The multi feed is detected.(Code DS32006)".

To resolve the issue, please follow the steps provided below:

#Check if the documents satisfy paper specification? Please refer to the Operator’s Guide for paper specification, paying
attention to the following points:

• Is there any print within 10mm x 10 mm square in the center of documents on the top?
• Is multi feed error detected by paper length when scanning documents with different length?
• Is there perforation in the center of documents?

#Check ADF and clean pick roller, Pad ASY and around DF sensor with care.

#Replace Pick roller and Pad ASY and see if the error is removed. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the permitted values, replace Pick roller or Pad ASY. If the error still occurs, confirm that the cable is correctly connected then replace the sensor.

Hope the above information will be helpful.

Please revert if you have further queries.

Thanks & regards,


May 06, 2010 | Fujitsu fi-5120C

2 Answers

ADF paper jam, when there is none

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

May 26, 2009 | HP Scanjet 8350 Flatbed Scanner

2 Answers


Try and clean the rubber rollers with Isopropyl alcohol. Do not use any solvents.
S. Mohan, Chennai, India

Dec 30, 2008 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Only scans one page ata a time it says it can't recognize paper for ADF

The bulb has nothing to do with the paper feeder.
Open the door and ther has three or to tires or rubbers so clean them with glass cleaner or 98% alcohol if after that dose not feed again you should replace the feed rubbers

Aug 23, 2008 | Ricoh IS450DE Flatbed Scanner

2 Answers

Documate 510 scanner ADF problem


I am a Support Engineer with Xerox Scanners.

If the feed rollers are worn out beyond the point of cleaning, you will need to have the scanner serviced or replaced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Xerox Scanners Support

Dec 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Scanner excludes front page

This is not the only solution, but this might help.

Put a blank page in as the first page and see if all of your documents scan completely.

You may need to clean the ADF. Try the following:

Cleaning the Automatic Document Feeder
You may need to clean the ADF feed mechanism if your
documents do not feed easily into the ADF, or several feed in at the
same time.
To clean the ADF:
1. Dampen a soft cloth with some isopropyl rubbing alcohol
2. Press the ADF cover release on the top left of the scanner body
to open the Automatic Document Feeder cover.
3. Wipe the feed roller from side to side. Rotate the roller to clean
its entire surface.
4. Wipe the pad from top to bottom. Be careful not to snag the
cloth on the springs on either side of the pad.
5. Close the cover when you’re finished.
NOTE: Please be careful when cleaning the roller. The roller is
designed to rotate in one direction only. As you’re cleaning the
roller, make sure it rotates easily, and continue rotating it in that
direction while wiping it clean. Do NOT force the roller to rotate
in the opposite direction. Forcing the roller to rotate will damage
it, and may cause the scanner to feed pages incorrectly.

Please let me know if this has helped and thank you. Binary Bob

Dec 05, 2007 | Xerox DocuMate 252 Path-Through Scanner

1 Answer

ADF document feed

Hi, The problem seems to be a piece of debris , paper stuck in the ADF roller assy. You can check this by opening up the adf cover and inspecting the paper path. I have seen where a very small peice can cause paper path problems to where something is blocking the paper> Good Luck!

Dec 03, 2007 | HP 5590 ScanJet Flatbed Scanner

2 Answers


The rollers and retard pad need replaced.
The rollers are self explanitory, the retard pad is so named to retard the feed of multiple sheets of paper.
That is your problem.

Nov 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

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