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Can not download pictures

My computer does not recoginize my camera after downloading software

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Re: can not download pictures

I need help my pc wont download ma pics and i dont know how to

Posted on Jan 27, 2008

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Re: can not download pictures

My computer does not recoginize my camera after downloading software

Posted on Sep 16, 2008

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Re: can not download pictures

When I connect the camera to the computer, The " camera window" software will not come up. I must download the photos to another software program then transfer them to zoombrowser files from there.

I suspect the camera window software is starting but stays hidden. the hourglass icon comes up but disappears after a few seconds.

Posted on Apr 19, 2008

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Make sure the camera is not connect to the pc, go to that website click on support and then download drivers and/or software. Enter your camera make and model and then choose your operating system. Download the software and install it. Reboot the pc, then connect the camera and it should auto recoginize it if it was installed correctly. After that just follow the prompts to download pics from your camera.

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Hi,please follow the steps given below;
1.Install on your computer the software that came with your digital camera
2.Connect your camera to your computer using the USB cable that came with your camera. You must have a USB port to download pictures to your computer.
3.Choose the folder where you want your pictures downloaded. The computer will choose the "My Pictures" folder by default unless you want them in a different folder.
4.Preview the pictures. You can delete any you don't like or want. Make sure to delete them off your camera as well or the next time you download that picture will downloaded again.
5.Select a picture and print. Some software will let you put borders and cute sayings on your pictures. Have fun with it.
Take care

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1 Answer

Can not download pictures

Your OS may have updated and not provided the driver for the camera. Try any or all of these steps that apply to your situation.

Here are the steps to take.

1. Establish whether or not you have a connection between your camera/computer by going to your start button, control panel, system, hardware tab and device manager. The camera must be powered on and in playback mode (should automatically go to playback mode when connected, camera's screen should go black if there is a connection). Make sure you have a fully or nearly fully charged battery in your camera.

2. Once in device manager, look under Imaging Devices. If your camera is properly connected it should show up as Canon Powershot SD800. If it shows a yellow exclamation point, there is a driver issue, and even if it doesn't show a yellow exclamation point, you may want to update your driver anyway by right clicking and having the system search automatically for driver updates. If download of driver begins, great...once finished, restart camera and your problem may be resolved.

3. If there are any other imaging devices, you may have to temporarily disable them to avoid conflicts.

4. If you have any other imaging software running, exit or close the program in your system tray (down by your clock in the right hand corner of your computer's desktop.

5. Try again to connect.

6. If you are on a desktop, try a rear usb port vs. a front port. You can also try a different port on a laptop. After each change, try restarting camera to establish connection.

7. Go to start/My Computer and look for the icon for your will be able to download images even without Canon software loaded onto computer so this is not a software issue if you have no hardware connection. If you see the icon, right click on it and choose Get or Import pictures. From there the default Microsoft scanner and camera wizard should launch and you will be able to import your images.

8. If still no connection, try going to Start/Run and type in services.msc here you are looking for 4 services to be running. Check under status of each service and make sure it reads that each of these services are started.
  • Canon Camera Access Library 8 (if Canon software loaded)
  • SSDP discovery service
  • Universal Plug and Play Device Host
  • Windows Image Acquisition
Once all of these services are started on your computer, restart camera once again. If any of the last three services are not on your computer or are not started, connecting will be a problem.

If all of these steps fail, try purchasing an SD card reader from your local electronics store for around $12 and download images from there. Canon also offers lifetime technical support for your Powershot, so give them a call if none of these steps work or if you would like someone to walk you through it.

Best of luck to you!

Mar 02, 2008 | Canon PowerShot S5 IS Digital Camera

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