Question about Sony Cyber-Shot DSC-P72 Digital Camera

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Sony dsc-w55 fell and the lens is stuck

My Sony DSC-W55 fell and the lens is stuck and is a black screen when i try to take pictures. I can see all the pictures on my memory card but i just cant take any pictures. The lens is sticking out about a centimeter and it keeps telling me "Turn the power off and on again". i tried to push it in and pull it out but nothing's working?

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  • digicrap Apr 14, 2008

    i have the same problem and i hear the gears wanting to adjust but i keep getting the same promt

  • sonalinil Dec 13, 2008

    i also have same problem iyt seems there is some noce of gears getting slipped and not been able to take the lense out or it.. i tried opeing the camera upto certain extent but due to lack of smaller screwdriver heads, i could not solve the problem. please somebody try to guide in case you have already got this problem repaired or solved.

  • vaibhaowayzo Mar 15, 2009

    I have same problem with my Sony DSC-W55.While taking snap it fell and the lens is stuck and is a black screen when i try to take pictures. I can see all the pictures on my memory card but i just cant take any pictures. The lens is sticking out about a centimeter and it keeps telling me "Turn the power off and on again". i tried to push it in and pull it out but nothing's working? Please help. If anyone aware of service center in Paris. please let me know.

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Dsc-w55 shutter is not open

Posted on Dec 04, 2009

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If you want to repair it yourself there is a guy in South Carolina who has lots of parts for all the Sony Cameras. I bought my LCD from him for $39.00 plus shipping and it works perfect. I put it in myself and saved a ton. If you buy the part from him he sends you pictures of him taking the camera apart so that you can repeat the process when you install it. I think his email is gerald.ray@aa-ark.com

Posted on Mar 13, 2008

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SEND INTO SONY ....BAD LENS AND CCD JUST GET ANOTHER THIS IS BAD BUT STUFF HAPPENS GOOD LUCK

Posted on Mar 02, 2008

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Hi, I have the same problem and I disassemble the optics; I replaced the lens in his slot and it works fine again. It is not so hard to do it but you must have tiny phillips screwdriver and be care of fingerprints on ccd and lens!

Good luck!

Mixmuffs

Posted on Dec 25, 2008

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SOURCE: sony dsc-w55 fell and the lens is stuck

Use bit more force to push or pull the lens as lens has been damaged. If applying bit more force lens goes to working, u saved $$$ otherwise, new lens option is always available at Sony repair shops.

Posted on May 30, 2008

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Your lens is stuck due to either being banged or bumped or there is dirt/grit inside the lens gears. The lens needs to be replaced, but buying a brand new lens is out of the question. Sony will charge $125 just for the lens assembly, it's crazy.

A refurb lens can be installed for about $75 including return shipping. You should check the replacement cost of a used camera and see which is cheaper in the long run.

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Sony dsc-w55 fell and the lens is stuck


Use bit more force to push or pull the lens as lens has been damaged. If applying bit more force lens goes to working, u saved $$$ otherwise, new lens option is always available at Sony repair shops.

May 30, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

I dropped my DSC-W55 camera and it the lens won't go back inside


It sounds like maybe your lens is jammed. You may want to try and fix it yourself. If you want to repair it yourself there is a guy in South Carolina who has lots of parts for all the Sony Cameras. I bought my LCD from him for $39.00 plus shipping and it works perfect. I put it in myself and saved a ton. If you buy the part from him he sends you pictures of him taking the camera apart so that you can repeat the process when you install it. I think his email is gerald.ray@aa-ark.com

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