Question about Logitech Webcam

1 Answer

Logitec web cam

I can see but cannot be seen on skype on windows i.m. no prob with computer memory or cpu speed. And ideas?

Posted by on

  • Old Bob2 Apr 14, 2009

    my problem is that I cannot hear the voices of the people I connect to but I DO hear the sound of a "wink" they send me. The audio video set up is find and and see and hear as instructed there..any other suggestions?

  • Old Bob2 Apr 14, 2009

    I went thru the process but the problem remains-I cannot hear voices only winks



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 818 Answers

You will be required to run an audio setup wizard through the messenger application in order for MSN or Windows Live Messenger to recognize sound using a microphone and produce sound through speakers, headphones, or headsets.
The information in this article will describe the correct procedure to setup audio and video within the MSN or Windows Live Messenger application to achieve proper audio functionality.
logitec web cam - trnsp.gif Answer The information in this article applies to the following 3rd party software
MSN Messenger 6.x
MSN Messenger 7.x
Window Live Messenger 8.5

The information in this article applies the following platforms
Windows 98
Windows ME
Windows 2000
Windows XP
Windows Vista
Note: The information in this article is not product specific. For details regarding camera driver and operating system support please see article 3428

Step 1: Getting Started
Before we begin setting up the sound in MSN or Windows Live Messenger, ensure the following is complete:

  • Connect your camera and verify that it is working properly
  • If using headphones, verify that your device is connected and functioning
  • If using speakers, verify that they are functioning properly
  • If using a headset, verify that both the headphone and microphone are connected and working properly.

Step 2: Executing the audio and video setup procedure within the messenger application
This procedure will allow you to assign an audio input and audio output device, as well as assigning the video device of your choice to work with the messenger application. The following example uses Windows Live Messenger 8.5 however, the same procedure can be used for earlier versions of MSN Messenger 6.x and above. MSN Messenger users please skip directly to step 4 below.
Note to Windows Live Messenger users: There are multiple ways to execute the following steps depending on being signed in vs signed out of the messenger application, and which version of Windows Live Messenger is being used. To avoid confusion, please execute the following steps while signed out. We also recommend updating to the latest version of Windows Live Messenger.
1. Sign out of your account.
2. Launch the messenger application (make sure you are not signed in to your account).
3. Locate and click the "Help" drop down button towards the top right corner and select "Show the menu bar"
16480.gif 4. Now click the "Tools" option in the menu bar and select the “Audio and Video Setup” option.

5. Click “Next to begin the setup process.

6. In the “Speaker Setup” window, select the output device you would like to use with the messenger application. This step is specific to speakers or headphones. If your speakers or headphones are USB devices and connected to your computer, select the device by using the drop down menu provided. If your speakers or headphones are connected to your soundcard, the device listed will be the make or model of your soundcard device.
You can also set the desired volume level and click “Play Sound” for an audio sample. Click "Next" once you are comfortable with the your selected options.

7. In the “Microphone Setup” window, select your desired input device from the drop downlogitec web cam - 3172_msnad04.jpgbr /> 3172_msnad04.jpg This selection will be specific to a microphone connected to your computer. If your Logitech video camera has a built-in microphone, this option will be presented as “Logitech Mic” with your camera model name in parentheses as shown above.
If you have an external USB microphone or headset device connected to your computer that hosts a microphone, select the devices name or model number in the drop down menu. If your external microphone or headset is connected to your soundcard, the device listed will be the make or model of your soundcard device. Once your device is selected, adjust the microphone volume level to your preference and click next.
Note: The microphone volume level may need to be tested in order to find a comfortable volume level. As a starting point, try setting the level midway and adjust when necessary by re-executing this procedure.

8. In the “Webcam Setup” window, select the video device you would like to use with messenger application. Once selected, you should see a display sample in the window provided. You can also click the “Options” button to make camera specific adjustments. Once completed, click the “Finish&rdqlogitec web cam - 3172_msnad05.jpgply your changes.

Once you have completed this process, the messenger application should now be configured to the correct audio input (microphone), audio output (speakers or headphones), and video device (webcam) to use when engaging in an audio and or video conversation.

Posted on Feb 29, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Skype prob

One thing you can do make a video call to another user.
This will test your bandwidth capacity of sending video and receiving at the same time.
You can tell your partner to do the same test with another user.
I guess that your partner internet connection is slow.That is low bandwidth...
Check this
Also I would recommend to update with latest version of skype.

Try this
and let me know the feedback

Dec 02, 2009 | Skype IM

1 Answer

Yesterday I purchased a Logitec web cam for notebooks at Staples in Buenos Aires, Argentina. Took it home and tried to install the web cam. My Dell Inspiron 600 M did not recognize the Logitec Disc and...

Ah yea, had that happen once. Telus sent me an installation CD but no computer in the house could read the CD.
Well, no big deal. Go to and download the drivers.

Mar 05, 2009 | Logitech QuickCam Webcam for Notebooks

2 Answers

Instalt the logitec web cam

I want driver for logitech web cam FC

Feb 16, 2009 | Logitech QuickCam Express Web Camera

1 Answer

Computer freezes when I connect Logitec web cam

Normal 0 There are a number of things that can cause the computer or the camera to freeze up.
First I’d check to see how much memory is installed in the computer. It takes additional memory to operate the camera.
Hope this helps. Bud

Jan 25, 2009 | Logitech QuickCam Ultra Vision Webcam

1 Answer


i have a microsoft lifecam vx-3000 web cam and i lost the cd installer

Sep 18, 2008 | Microsoft LifeCam VX-3000 Web Camera

1 Answer


set all your cam setting to default

Jan 08, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Logitec pro 9000, Logitec headset, skype

See section A. Skype in the info below.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video shoud work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Dec 23, 2007 | Computers & Internet

3 Answers

Acer crystal eye cam

i think you cant use the built in cam from your acer to used for video conferencing using logitect account. but you can disable the built in cam of your acer and install logitect to your acer to continue loging in you logitec account.

Dec 10, 2007 | Acer Aspire 5610-4648 Notebook

Not finding what you are looking for?
Logitech Webcam Logo

190 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

micky dee

Level 3 Expert

2970 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18419 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides