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Fax sends but does not receive faxes

When you dial the fax machine, it identifies caller id number but it does not ring. Likewise, if a fax is coming in, the machine does not ring or receive the fax automatically but will receive it if you manually answer the machine (which didn't ring).

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Re: Fax sends but does not receive faxes

Check the manual

go to page 28 setting with a caller ID

Posted on Jan 25, 2008

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Fax rings but no fax is received

You can get the number if you have caller id.

Apr 20, 2010 | Brother IntelliFax-4100e Fax

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I can send faxes but can not receive faxes.

1st make sure the phone line is in the jack on the fax that says line. 2nd make sure manual receive is not turned on.
does the fax machine ring when a fax is coming in ? call your cell phone or another phone with caller ID and make sure it is calling from the correct number.

Apr 09, 2010 | Canon LC 9500 Laser Fax

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Can send a fax, but cannot receive

Call your fax number to make sure it's coming to the fax or call a phone with caller ID from the fax to make sure the number is correct. This is usually just a simple mix up. Hope this helps.

Oct 20, 2009 | HP Fax Machines

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I cannot receive faxes. The machine rings, the

check to see how the rx mode is set up as it may be set to manual it should be auto.. this means if a fax comes in you will have to lift phone or pressthe start button to receive the fax in manual mode whereas the auto or fax mode will turn the fax on automatically

Aug 13, 2009 | Fax Machines

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I want to send a fax message using Brother 2820 fax machine, but I don't want the receiver to see my phone number when he receives the fax message print out. Is there any way I can do this?

The FAX machine will print the Tel number that has been programmed in your machine. It does not print on the basis of the caller ID received. So i think if you remove the number programmed in your fax machine

May 23, 2009 | Brother IntelliFax-2820 Laser Fax

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Brother Multi function centre with fax, MFC 885CW we have the setting on F/T, it answers a fax after 2 rings, if a call coming in it keeps ringing, but on callers end it keeps beeping fax noises, callers...


I had the same problem using my Brother MFC 8460N fax on the same line as my regular telephone, which has an answering machine.

There was nothing wrong with my equipment. It was a set-up issue. I solved it as follows, and maybe this will be helpful to you:

Here's what I did, step by step:

1. Put your MFC and your telephone near each other, and within reach of a phone wall jack.

2. Go to the fax machine. Take the telephone line with the clip on the end of it that comes out of the fax machine. Put that into the telephone wall jack.

3. Go to the answering machine. Take its telephone line with the clip on the end of it and put that into the BACK OF THE FAX MACHINE. The port on the back of my fax machine says something like EXT TAD which means external telephone answering device.

4. Go back to the fax machine. You'll now need to play around with the menu options for the fax. My Brother MFC shows this stuff in a little screen on the front. Try and find the Fax Setup options. Next, try and find the Fax Receive options. If you do, select something like External TAD fax receive mode. Do not give up, you're almost done.

5. Next, set ring numbers on both devices, the fax machine and the answering machine. I set both devices' ring numbers to 4. I don't know if these are the optimal settings, or what happens if you set them at different ring numbers. I only know that a "4 and 4" setting works for me, and am not inclined to mess with it.

6. Final detail: the setup should be transparent to a voice caller. Someone who is sending a fax, though, might be a little confused IF, like me, they lean over to listen to their fax machine dial and screech, just to be sure it's working. Such a person may faintly hear my outgoing answering machine message before they heard my fax machine's screech kick in. They might think that they had a wrong number, cancel the fax, try again, call me with questions, etc., etc. So I changed my outgoing message to something like: 'You have reached xxx xxx xxxx. To leave a voice msg, please wait for the tone. To send a fax, please continue the transmission and it will be printed. Thank you!'

That's it. Hope this was helpful.



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Aug 07, 2008 | Brother Fax Machines

5 Answers

Can't receive fax but can send

Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Dec 03, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

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Intermittent problem of faxes not being rec'd from various areas

After a detailed discussion on chat, we got disconnected before accepting payment. This is not a problem with your fax, as it seems to be receiving most calls fine. I suggest printing out a report - Menu/Set, 2, 0, 2 - of caller ID history and having the phone company look into it further. Either there is a problem with your phone line, or someone is prank calling your fax from outside of your caller ID service area. Both are problems for the phone company to fix.

Aug 29, 2007 | Brother IntelliFAX 2800 Laser Fax

1 Answer

What does "TAD" mean when it appears on the screen?

TAD is Telephone Answering Device. TAD mode is the only mode that can be used with an external telephone answering device (unless you are using a distinctive ring number for receiving faxes). Your telephone answering device must be connected to the jack on the fax machine (labeled "EXT" for USA). When someone dials your telephone/fax number (to send a fax or to speak to you), all the telephones (including the FAX) will ring according to the number of rings you set on the TAD. The Ring Delay setting is not recognized in the TAD mode. If you do not answer the call, the TAD will answer. As your outgoing message is playing, the Fax is in the background, silently listening for fax tones. If the FAX hears fax tones, it will automatically go into the receive mode. If the FAX does not hear fax tones, it remains silent, allowing the caller to leave a message. The above information is correct for a Brother fax machine. Is your fax automatically picking up the call or do you have to push a panel button to start the receive fax process? Perhaps the fax is already "in" your fax machine's memory and only needs a manual printout. Check the fax call log.

Aug 16, 2007 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Can't receive fax

Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.

Apr 06, 2007 | Brother IntelliFax-2820 Laser Fax

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