Question about SanDisk Sansa e260 MP3 Player

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E260 device is not working

My sansa had a lot of songs last night next day all of them were gone and it says refresh database failed what do i do? i tried the format by going 2 computer and formating but i tried that didn't work know where i can get the update 1.00.18 instead of 1.00.12 which i have now

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It sounds you may have deleted the firmware on the device..you shouldnt use the computer setting to format the device...you should have used windows media player..i would recommend you to follow the link below to get the firmware update done your device....
http://sandisk.com/Retail/Default.aspx?CatID=1376

Posted on Jan 26, 2008

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1 Answer

Won't finish refreshing the database


Having gone over a month with no response, I assume this is no longer a problem.

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Apparently there is a known problem with older firmware with some MP3 files having info in the ID part of the file that makes the player go crazy. So update your firmware or listen to different music :-)

"Bugs Fixed: Stability· Hanging at Refresh Database with certain ID3 tag genres."

This info from page below. Also shows you how to update to latest firmware which may fix your problem

http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=10357

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I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you
COmputerrep

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