Question about HP Pavilion dv4000 Notebook

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I am unable to reinstall my windows copy

Dear Sir Support

I have HP Pavilion dv4000 Notebook, that comes together with embedded windows XP home edition OS now it has been 2 years already was working perfectly the whole time but since 2 months ago I am facing troubles with the OS and I decided to reinstall the windows or recover the original situation when I first time switched it on.

current OS: win XP home edition
No OS or any Kind of CD was provided with my Laptop when I purchased.
hardware is great
"D:\" Partition is occupied by the system recovery files which are not working at all

I have the HP system and PC recovery program installed Already on my Laptop but also failed to work and can't recover my system to the Original configurations

I need to format My laptop and I need your support to be able to do please helppppppppppp

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Re: I am unable to reinstall my windows copy

Have you created the Recovery CD's? If so, put the recovery CD in the disc drive and restart your machine. Most notebooks start from CD first and then from hard drive. If not, you could change that in it's BIOS. (Press F10 at the moment you see the HP Invent logo).

When the disc boots it allows you to choose from multiple options. Choose the options that sounds like "Restore factory defaults" or something like it.

The D-partition is only used to create the disc and hold info. There is no software there to run for recovery.

I hope this helps, if you need more help just ask.
I work at a company who is an HP Partner so.



Posted on Jan 24, 2008

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