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Same here and with aftermarket mount. The light comes on but its not really charging. I was acutally able to find a sweet spot basically by pushing it down and to the right slightly (into the base) and held it in place with left hand and put the unit in the upper left part of the windshield, elbo in the window frame and move the unit around until the low batter warning dissappears, then don't move. Theres a specific screen that will tell if its charging or not if you tap the lower right part of the screen after booting up if you can get that far. I forget what it was, I think displays speed and miles to go. (But definatley hold the whole unit down and to the right and hold it for a while so it can charge up a little.) Then try turning on and you should have enough power to tinker with it. I would up putting the tom tom in the upper part of the windshield, then stuffing balled up napkins between the roof and the unit to keep pushing it down.
I also plugged it in the the original computer hook up base to see if the problem was on the winshield one or the tom tom itself. Both chargers do it so I am assuming that its the tom tom itself. I still CANNOT figure out why the charge light could be on and still not charging.
I am going FRD and taking it apart. (Fix Or Destroy) Since they are getting pretty cheap, nothing to loose I guess.
Thanks back to all the posters on this site!!
leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds. STEP 1
Connect your TomTom to your computer
via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
Format your Tomtom via MY Computer.
Copy the Yellow Folders from the backup
you made in STEP 1 back to the TomTom.
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...