Question about Kenmore 16602 / 16604 / 16609 Built-in Dishwasher

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587 Doesn't work well

I bought a Kenmore 487 last week. I ran it once with liquid / gel soap, which left big clumps all over the dishes and nothing was clean. I had to re-wash everything by hand. I decided to try some new soap - dry - and it worked better, but it didn't come out of the dispenser completely and most of the soap was sitting on the bottom of the dishwasher when it was done. I just started another wash without adding any soap, and it seemed to work better. I realize it's not a top of the line model, but I've only run the dishwasher three times since I bought it, and my dishes have gotten clean once - and then not completely. Am I using too much soap or does it need to just run a couple of times before it works? Any other suggestions to try before I get totally frustrated?

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  • astowell Jan 29, 2008

    That was apparently the problem. When my husband went to turn off the water so he could see if this was the problem, he discovered that the person we had install the dishwasher had not turned our water back on all the way. I haven't tried again yet, but hopefully, I'm on my way to clean dishes. Thank you.

  • robert samples May 11, 2010

    it sounds like your not getting the proper water fill also you need to get the water as hot as you can at the sink before starting the washer turn the washer on listen for it to fill then open the door and tell me how much water is in it

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AS ABOVE SUGESTION ...PROBUBLY NOT GETTING ENOUGH WATER. NOT LIKELY THE FAULT OF THE DISHWASHER PROBUBLY SEDIMENT FROM THE WATER PLUGED THE INLET SCREEN OF THE FILL VALVE. MANY TIMES THE MOVING OF A FLEXIBLE PLUMBING LINE BRAKES LOOSE ANY SEDIMENT AND DEPOSIT DURING THE INSTALATION OF A NEW DISHWASHER WHICH IS WHY MOST ADVISE REPACING THIS SMALL FLEXIBLE LINE WHEN INSTALLING A NEW DISHWASHER. YOU WILL HAVE TO DIS ASSEMBLE VALVE TO CLEAN SCREEN ...IF YOU BOUGHT THE PROTECTION AGREEMENT OR HAD SEARS INSTALL IT THEY SHOULD COVER A SERVICE CALL TO CLEAN THE VALVE.

Posted on Jan 25, 2008

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I often get calls similar to this client: Over the past several weeks-months, have been getting a whitish film/deposit on pots, tops of some plastic cups, etc. You don't really see it on plates.

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One of my most appreciated recommendations follows:

My suggestion is to throw the liquid away and use the Cascade Complete or Finish tablets. Place one in the bottom of the dishwasher. Do not put them in the dispenser.

The reason for this is you want the soap (abrasive) at the front end of the cleaning process so that the last little bit of food that is left on the dishes (I'm assuming you are rinsing your dishes) is blasted off and then the dishwasher can "sanitize" the dishes with water that is too hot for you to handle. That is the real purpose of a dishwasher.

Keep in mind that if you rinse your dishes well before placing them in the dishwasher you can probably use the shortest cycle and save quite a bit of money on electricity and water over the course of a year.

Also, take a coffee cup and fill it half way with white vinegar and place it upright in the top rack with your next load of dishes. Do this for the next several loads and then once per month for as long as you own and use a dishwasher.

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I often get calls similar to this client: Over the past several weeks-months, have been getting a whitish film/deposit on pots, tops of some plastic cups, etc. You don't really see it on plates.

Typically this is caused when someone switches detergent usually to a liquid gel. It is almost always because we use too much soap.

One of my most appreciated recommendations follows:

My suggestion is to throw the liquid away and use the Cascade Complete or Finish tablets. Place one in the bottom of the dishwasher. Do not put them in the dispenser.

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