Question about Lexmark X4270 All-In-One InkJet Printer

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Cannot send or receive fax

Transmission error report:phone line error.called phone co.I able to speak & rec calls, but cannot fax.

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  • lanfear Feb 11, 2008

    Phone line error. No dail tone or fax out capability. Nothing wrong with phone line, checked with another phone?

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Is the fax also connected to the pc, it may be monopolising the line.

Posted on Feb 12, 2008

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

On my activity report, under comment is states TX ECM I know the TX is transaction (I think?) what does ECM stand for


ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their
integrity.
Sufficient memory must be available in your FAX/MFC for this feature to work.ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) that had an error.
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may create a problem sending or
receiving fax data.
For Example:
Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or some other custom service and its signal comes
through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt
or disrupt the fax data. Brother's ECM feature should help overcome this problem. This condition
is related to the telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight interruption is crucial
to your business, a separate line with no custom features is recommended.

Jan 20, 2011 | Brother IntelliFAX 2800 Laser Fax

2 Answers

Getting Error TX Report: Result 'NG' - what does this mean???


It means No Good or Not Good, fax was never received for a number of reasons.

Oct 07, 2009 | Canon FaxPhone L75 Plain Paper Laser

1 Answer

Trying to set up fax to print when sending fax


Setting print times for the fax call report
You can set the all-in-one to print a fax call report after any of the following events:
● Every fax error (the factory-set default)
● Send fax error
● Receive fax error
● Every fax
● Send fax only
● Never
NOTE If you select Never, you will have no indication that a fax failed to be transmitted
unless you print a fax activity log.
To set the print times for the fax call report
Use the following steps to set when the fax call report is printed:
1. On the all-in-one control panel, press Menu.
2. Use the < or the > button to select Reports, and then press .
3. Use the < or the > button to select Fax Call report, and then press .
4. Press the > button once to select Print report, and then press .
5. Use the < or the > button to select the option for when you want the fax call reports to be printed.
6. Press to save your selection.

Sep 24, 2009 | HP LaserJet 3390 All-In-One Printer

2 Answers

Fax series 920, can receive but not send faxes, error code 344*


Do you have or are you sending a fax to a party that has a DIGITAL PHONE SERVICE?

Jun 04, 2009 | HP 920 Plain Paper Fax

1 Answer

Laserjet 3330 is resulting in fax Comm Errors 327, 232, 442, 356, 421 Comm Error 327 is always with fax # 780.467.6516. i can not fax to this number and when i receive from it, it always prints a Fax...


232-A communication failure has occurred between the two machines.
327-*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
356-The remote user has pressed the Stop key, causing the session to be aborted.
442-An error occurred during transmission after one or more partial pages had been sent. The transmitting machine was unable to restart the control channel (handshaking) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page but can also occur if the receiving fax is using a fax format that is incompatible with the HP fax machine (usually during color faxing).

Aug 15, 2008 | HP Computers & Internet

1 Answer

Cannot send or receive fax


you may wish to try this link, and see if you find what you are seeking

www.lexmark.com

Apr 23, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Vonage vs Brither 4100


Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.

Jan 13, 2008 | Brother IntelliFax-4100e Fax

1 Answer

Wont' send a fax


In my experience, anything plugged up to a phone line can be some of the most susceptible to electric discharge. Thunderstorms, power surges, brown out, all of these can cripple or kill a fax machine. When I saw this symptom on a fax, 9 times out of 10 it was caused by a power surge of some sort. The line error is most likely the machine's outgoing line has been zapped. The 775 (and it's father, the 770) are some of the most straightforward faxes I have dealt with when it comes to faxing. There is no internal setting that I am aware of that would inhibit the sending of faxes. I would double check the transmission report to make sure that the machine isn't doing something weird like adding extra digits to the numbers you are dialing. It would still be worth your time to try a few things, though. I would plug the fax into another phone jack using a different phone cord if available. Also try using the fax as a telephone, call a number and see if you can connect. If you can, make sure both parties can hear each other clearly. If you can not, the machine will need to be replaced.

Aug 21, 2007 | Brother IntelliFAX 775 Plain Paper Thermal...

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